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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Sprinklr Adds BT Group to Customer Portfolio
Generative AI Revolutionizing Customer Experience
Case Study: Clearwater Achieves 98% Answer Rate With…
8×8 Announces New Video Functionality
Latest Enhancements Equip Agents to Deliver Timely…
Sabio’s Wellbeing Companion Now Available on the…
Limango Selects NICE CXone to Elevate Their CX Operation
Case Study: AVI-SPL Saves $70,000 With Zoom
New Features Eliminate Reactive Nature of Customer Service
Zoom Doubles Down on Security as Threat Landscape Evolves
Search Within Assembled with Universal Search
8×8’s Innovation Recognized with Numerous 2023…
Evaluagent Takes Bronze in Stevie Awards
Enghouse and Voxtron Collaborate to Enhance CX
Sprinklr Named Leader in Digital Customer Interaction…
EvaluAgent Wins Best Quality Assurance Platform 2023
AI Access Given to Tens of Thousands of BigCommerce…
Zoom Celebrates its Fourth Consecutive Time in the…
Morgan Freeman Outranks Taylor Swift as Most Desired…
8×8 Launches Operator Connect
InVision Reinforces Commitment to Information Security
Intermedia Expands Free International Calling Zone
8×8 Bridges the Customer Engagement Gap
Enghouse Enhances Video Conferencing Solutions
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What are you interested in?
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Contact Centre & Customer Services Summit – Manchester
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CX Connect Europe
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