The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Centrical Transforms Customer Calls
Zoom Doubles Down on Security as Threat Landscape Evolves
NICE a Leader in destinationCRM’s 2023 Industry…
8×8 Bridges the Customer Engagement Gap
Case Study: Utility Warehouse Reduces Costs With NICE
Infobip Launches Experiences to Revolutionise CX
EvaluagentCX Has Launched – Here’s What It…
Research Reveals AI Stands to Benefit Agent Mental Health
Optimizing and Automating With Call Intent
NICE Selected by DiDi Global
Agents Empowered With More Fluid Experiences
86% of Consumers Want Retailers to Make AI More Diverse,…
QStory Recognized in UKII Intelligence Report
Calabrio Announce CX Partnership Down Under
New Features Eliminate Reactive Nature of Customer Service
Generative AI Revolutionizing Customer Experience
Sprinklr Adds BT Group to Customer Portfolio
Uniphore Demo Days Open for Registrations
Ditch Unreliable Customer Surveys With New xNPS
Foundever and CallMiner Earn IAOP 2023 Excellence…
8×8’s Innovation Recognized with Numerous 2023…
Odigo Unleashes the Power of AI for Exceptional CX…
Calabrio Accelerates Self-Service and AI-Driven Knowledge
Talkdesk Sponsors & Participates in APCC…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success