NewVoiceMedia Wins Award for Speech Analytics Solution

CallMiner Recognises Customer Achievements With LISTEN…

8×8 Announces Partnership with Workair

Journey Excellence Score: The New Customer Experience…

8×8 Accquires Video Communications Technology

Market Force Information Implements a Cloud Contact…

Genesys Debuts Forecasting and Scheduling Service

Calabrio Releases a New Version of Calabrio ONE

CallMiner Updates Real-Time Speech Analytics Platform

Jabra Launches Engage 50 Headsets

Global Study Reveals That Digital Customer Experiences…

RingCentral Acquires Dimelo

PHH Mortgage Moves Its Contact Centre to the Cloud

Davies Acquires Ember Group

Over £500 Million Stolen From Customers of British Banks…

Jabra Announces Microsoft Teams Integration

Vonage Announces Agreement to Acquire NewVoiceMedia

Case Study: How Nottingham City Homes Moved to the Cloud

Zendesk Accquires FutureSimple

Study Finds That UK Companies Struggle to Support…

Genesys Announce New Google Integration

Zendesk Launches Integration With WhatsApp Business…

Research Reveals Customer Experience Stagnation in the…

Case Study: Webhelp Nordic Drives International Growth