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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Route 101 Completes Multi-Brand Platform Deployment for…
Vonage Expands AWS Partnership
Zoom Earns 2025 Global AWS Partner Award
Sabio Expands Disrupt 2026 Across Four European Cities
Genesys Strengthens EMEA Leadership With Three New…
Calabrio Chosen to Support loveholidays’ European…
SequenceShift Supports ECCCSA Recognition Across Europe
Zoom and ArvatoConnect Announce a Strategic Partnership
Vonage Named Leader Across Three Juniper Research Markets
Genesys Wins “Best Use of AI in Customer Service” Award
Calabrio WFM Now Available in Microsoft Marketplace
8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy
Zendesk Expands Microsoft Integration With New AI Tools
Assembled Announces a Strategic Partnership With Dixa
Police Forces Stall on AI Investment, Research Shows
Sabio Delivers Europe’s Largest Google Agent Assist…
8×8 Introduces New Platform Capabilities
NiCE Named Leader in IDC CCaaS MarketScape 2025
NiCE Announces an Expanded Partnership With IGT Solutions
Aspect and Cresta Partner to Enhance Contact Centre…
Five9 Introduces New AI-Driven Updates at Their CX Summit
UJET Acquires Spiral to Deepen AI Capabilities
Zoom Expands Into Hiring With BrightHire Acquisition
Content Guru Wins UK IT “Vendor of the Year”
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