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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Sabio Delivers Europe’s Largest Google Agent Assist…
8×8 Introduces New Platform Capabilities
NiCE Named Leader in IDC CCaaS MarketScape 2025
NiCE Announces an Expanded Partnership With IGT Solutions
Aspect and Cresta Partner to Enhance Contact Centre…
Five9 Introduces New AI-Driven Updates at Their CX Summit
UJET Acquires Spiral to Deepen AI Capabilities
Zoom Expands Into Hiring With BrightHire Acquisition
Content Guru Wins UK IT “Vendor of the Year”
2025 Research: What Contact Centres Are Doing Right Now
What Not to Miss at Contact Centre Expo 2025
Odigo Acquires Akio to Strengthen European CX Leadership
8×8 Adds Native Support for Mitel SIP Phones
Zoom to Acquire Bonsai to Expand Small Business…
8×8 Makes Workforce Management Standard for All Users
Calabrio Expands Partner Network With Avant, Sabio, Five9
Route 101 Helps Centrepoint Modernize Contact Centre…
Where Experience Leads, Loyalty Follows: Key Takeaways…
Talkdesk Names 2025 CX Innovators Award Winners
Bromford Chooses Sabio for AI-Driven Service…
Vonage APIs Drive Orum’s Global Communication Growth
Zoom and NVIDIA Announce an Extended Partnership
Crescendo Has Launched Multimodal AI
Talkdesk Launches Higher Education Experience Cloud
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