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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Vonage Expands AWS Partnership

Vonage Expands AWS Partnership

Zoom Earns 2025 Global AWS Partner Award

Zoom Earns 2025 Global AWS Partner Award

Sabio Expands Disrupt 2026 Across Four European Cities

Sabio Expands Disrupt 2026 Across Four European Cities

Genesys Strengthens EMEA Leadership With Three New Appointments

Genesys Strengthens EMEA Leadership With Three New…

Calabrio Chosen to Support loveholidays’ European Expansion

Calabrio Chosen to Support loveholidays’ European…

SequenceShift Supports ECCCSA Recognition Across Europe

SequenceShift Supports ECCCSA Recognition Across Europe

Zoom and ArvatoConnect Announce a Strategic Partnership

Zoom and ArvatoConnect Announce a Strategic Partnership

Vonage Named Leader Across Three Juniper Research Markets

Vonage Named Leader Across Three Juniper Research Markets

Genesys Wins “Best Use of AI in Customer Service” Award

Genesys Wins “Best Use of AI in Customer Service” Award

Calabrio WFM Now Available in Microsoft Marketplace

Calabrio WFM Now Available in Microsoft Marketplace

8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy

8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy

Zendesk Expands Microsoft Integration With New AI Tools

Zendesk Expands Microsoft Integration With New AI Tools

Assembled Announces a Strategic Partnership With Dixa

Assembled Announces a Strategic Partnership With Dixa

Police Forces Stall on AI Investment, Research Shows

Police Forces Stall on AI Investment, Research Shows

Sabio Delivers Europe’s Largest Google Agent Assist Deployment

Sabio Delivers Europe’s Largest Google Agent Assist…

8×8 Introduces New Platform Capabilities

8×8 Introduces New Platform Capabilities

NiCE Named Leader in IDC CCaaS MarketScape 2025

NiCE Named Leader in IDC CCaaS MarketScape 2025

NiCE Announces an Expanded Partnership With IGT Solutions

NiCE Announces an Expanded Partnership With IGT Solutions

Aspect and Cresta Partner to Enhance Contact Centre Performance

Aspect and Cresta Partner to Enhance Contact Centre…

Five9 Introduces New AI-Driven Updates at Their CX Summit

Five9 Introduces New AI-Driven Updates at Their CX Summit

UJET Acquires Spiral to Deepen AI Capabilities

UJET Acquires Spiral to Deepen AI Capabilities

Zoom Expands Into Hiring With BrightHire Acquisition

Zoom Expands Into Hiring With BrightHire Acquisition

Content Guru Wins UK IT “Vendor of the Year”

Content Guru Wins UK IT “Vendor of the Year”

2025 Research: What Contact Centres Are Doing Right Now

2025 Research: What Contact Centres Are Doing Right Now

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

24th September 2026

Webinar: Are You Wasting Your CX Data’s Potential?

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action