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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Zoom Earns 2025 Global AWS Partner Award

Zoom Earns 2025 Global AWS Partner Award

Sabio Expands Disrupt 2026 Across Four European Cities

Sabio Expands Disrupt 2026 Across Four European Cities

Genesys Strengthens EMEA Leadership With Three New Appointments

Genesys Strengthens EMEA Leadership With Three New…

Calabrio Chosen to Support loveholidays’ European Expansion

Calabrio Chosen to Support loveholidays’ European…

SequenceShift Supports ECCCSA Recognition Across Europe

SequenceShift Supports ECCCSA Recognition Across Europe

Zoom and ArvatoConnect Announce a Strategic Partnership

Zoom and ArvatoConnect Announce a Strategic Partnership

Vonage Named Leader Across Three Juniper Research Markets

Vonage Named Leader Across Three Juniper Research Markets

Genesys Wins “Best Use of AI in Customer Service” Award

Genesys Wins “Best Use of AI in Customer Service” Award

Calabrio WFM Now Available in Microsoft Marketplace

Calabrio WFM Now Available in Microsoft Marketplace

8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy

8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy

Zendesk Expands Microsoft Integration With New AI Tools

Zendesk Expands Microsoft Integration With New AI Tools

Assembled Announces a Strategic Partnership With Dixa

Assembled Announces a Strategic Partnership With Dixa

Police Forces Stall on AI Investment, Research Shows

Police Forces Stall on AI Investment, Research Shows

Sabio Delivers Europe’s Largest Google Agent Assist Deployment

Sabio Delivers Europe’s Largest Google Agent Assist…

8×8 Introduces New Platform Capabilities

8×8 Introduces New Platform Capabilities

NiCE Named Leader in IDC CCaaS MarketScape 2025

NiCE Named Leader in IDC CCaaS MarketScape 2025

NiCE Announces an Expanded Partnership With IGT Solutions

NiCE Announces an Expanded Partnership With IGT Solutions

Aspect and Cresta Partner to Enhance Contact Centre Performance

Aspect and Cresta Partner to Enhance Contact Centre…

Five9 Introduces New AI-Driven Updates at Their CX Summit

Five9 Introduces New AI-Driven Updates at Their CX Summit

UJET Acquires Spiral to Deepen AI Capabilities

UJET Acquires Spiral to Deepen AI Capabilities

Zoom Expands Into Hiring With BrightHire Acquisition

Zoom Expands Into Hiring With BrightHire Acquisition

Content Guru Wins UK IT “Vendor of the Year”

Content Guru Wins UK IT “Vendor of the Year”

2025 Research: What Contact Centres Are Doing Right Now

2025 Research: What Contact Centres Are Doing Right Now

What Not to Miss at Contact Centre Expo 2025

What Not to Miss at Contact Centre Expo 2025

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success