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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Where Experience Leads, Loyalty Follows: Key Takeaways…
Talkdesk Names 2025 CX Innovators Award Winners
Bromford Chooses Sabio for AI-Driven Service…
Vonage APIs Drive Orum’s Global Communication Growth
Zoom and NVIDIA Announce an Extended Partnership
Crescendo Has Launched Multimodal AI
Talkdesk Launches Higher Education Experience Cloud
Crescendo Launches New Total Outcome Guarantee
Synthflow AI Launches WhatsApp Business Calls Integration
UJET and Laivly Announce a Partnership to Accelerate AI…
Talkdesk Introduces Major AI Upgrades to Its Copilot
Content Guru Named Leader in IDC MarketScape 2025
8×8 Report Reveals UK Customers Prefer Humans
Capacity Acquires Creovai to Boost Contact Centre…
NiCE Cognigy Introduces AI Ops Center
Route 101 Earns Omilia Certified Implementation Partner…
Netcall and Ecliptic Renew Partnership to Drive…
Content Guru Launches Health and Digital Social Care…
Five9 Named Leader in IDC European CCaaS Report
Vonage Launches Agentforce Identity Insights and Fraud…
Zoom Has Announced a New Partnership With Oracle
Content Guru’s Martin Taylor Wins LDC Alumni Award
95% of Enterprise AI Projects Fail Warns Sabio’s Stuart…
Talkdesk Expands Salesforce Integration With Unified…
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