The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

Calabrio Introduces Omni Agent Intelligence

Calabrio Introduces Omni Agent Intelligence

51% of Contact Centre Leaders Struggle With Development

51% of Contact Centre Leaders Struggle With Development

Genesys Strengthens EMEA Leadership With Three New Appointments

Genesys Strengthens EMEA Leadership With Three New…

Over 500,000 UK Adults Stammer

Over 500,000 UK Adults Stammer

AnywhereNow Announces Tendfor Microsoft Teams Certification

AnywhereNow Announces Tendfor Microsoft Teams…

Centrical Adds New Coaching Capabilities to Close the Gap Between Data and Action

Centrical Adds New Coaching Capabilities to Close the…

Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness

Zoom’s EMEA CX Vision: Expectations, Efficiency, and…

Five9 Named a Leader for Ninth Time

Five9 Named a Leader for Ninth Time

ElevenLabs Named Google Cloud AI Partner of Year

ElevenLabs Named Google Cloud AI Partner of Year

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

Diabolocom Wins 2026 Frost & Sullivan CX Award

Diabolocom Wins 2026 Frost & Sullivan CX Award

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations

Zoom and ServiceNow Partner to Streamline Customer and…

Zoom Has Launched Zoom Virtual Agent 3.0

Zoom Has Launched Zoom Virtual Agent 3.0

Vonage and ServiceNow Expand Partnership

Vonage and ServiceNow Expand Partnership

Salesforce Signs $3.6 Billion Agreement to Acquire Fin

Salesforce Signs $3.6 Billion Agreement to Acquire Fin

Route 101 Implements Zendesk For Toolden

Route 101 Implements Zendesk For Toolden

8×8 and KCOM Partner to Launch Integrated UK Offering

8×8 and KCOM Partner to Launch Integrated UK Offering

Santander UK Extends Netcall Partnership by Three Years

Santander UK Extends Netcall Partnership by Three Years

CallMiner Acquires VOCALLS to Expand Automation Capabilities

CallMiner Acquires VOCALLS to Expand Automation…

Workvivo by Zoom Debuts New AI Tool

Workvivo by Zoom Debuts New AI Tool

Zoom Acquires Enterprise AI Search Platform Onyx

Zoom Acquires Enterprise AI Search Platform Onyx

Route 101 Enables Blackcircles to Improve Productivity by 30%

Route 101 Enables Blackcircles to Improve Productivity…

8×8 Unveils AI Updates to CX Platform

8×8 Unveils AI Updates to CX Platform

Close Close
Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success