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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
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Zoom Enters Definitive Agreement to Acquire Common Room
CallMiner Retains QKS Leadership Position for Fifth Year
Vonage and ServiceNow Expand Partnership
How Will the 6th April Changes Impact UK Contact Centres?
8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy
Gartner GenAI Cost Forecast Sparks Industry Pushback
NiCE Launches AI Specialisation Partner Program
What You Missed at NiCE Interactions International in…
New Tool Gives Agents Greater Autonomy Over Their…
UJET Marks 25 Straight Quarters as G2 Leader
Crescendo Launches Multimodal AI Shopping Assistant for…
Sabio Announces F1 Leader for Disrupt Finale
Evaluagent and Phase2 Join Forces to Revolutionize QA
Sabio Chief Innovator Says AI Will Redefine Contact…
Zoom Has Launched Zoom Virtual Agent 3.0
Calabrio Introduces Omni Agent Intelligence
RingCentral Seals Deal for AI WFM Provider –…
Highlights of NICE Interactions 2024
8×8 Introduces AI Orchestrator to Simplify Bot…
Over 500,000 UK Adults Stammer
Five9 Introduces New AI-Driven Updates at Their CX Summit
Talkdesk Strengthens APAC Presence with Australia Cloud
NiCE Launches Agentic AI on AWS EU Cloud
Talkdesk Fuels Condor’s Next-Gen CX Transformation
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