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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Content Guru and Together Win Top AI Project Award
8×8 Expands Availability of 8×8 Engage
AOK Bayern Moves Contact Centre to NiCE Cloud
CallMiner Introduces On-Demand AI Agent Support
Vonage and SAP Join Forces to Advance AI in Business
8×8 and CallCabinet Partner to Streamline Compliance
Sabio Launches App to Simplify Employee Leave Management
Zoom Launches AI Companion 3.0 With New Agentic…
ElevenLabs Named Google Cloud AI Partner of Year
Route 101 Modernizes Identicare’s Voice Operations
Elevate AI: Unlocking the Future of Customer Experience…
evaluagent Partners With Fynto to Expand CX Technology…
8×8 Wins Five Stevie Awards in 2026
evaluagent Collects G2 Summer 2026 Badges
Content Guru Named Leader in IDC MarketScape 2025
Sabio Delivers Europe’s Largest Google Agent Assist…
Calabrio’s AI System Earns ISO 42001:2023 Certification
Tendfor Updates Teams Platform With New Features
Vonage Integration Brings Real-Time Voice to Broot.ai
Uniphore Announces Acquisition of Orby AI
Assembled and Genesys Announce New Integration
Sabio Transforms Essent Contact Centre, Cutting Costs 50%
Vonage Unveils New Integration With Salesforce
Sabio Shows Why CX Transformation Starts Before Technology
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