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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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ElevenLabs Enters Partnership With San Francisco Giants

ElevenLabs Enters Partnership With San Francisco Giants

NICE and ServiceNow Join Forces to Deliver an Integrated Platform

NICE and ServiceNow Join Forces to Deliver an Integrated…

UJET Acquires Spiral to Deepen AI Capabilities

UJET Acquires Spiral to Deepen AI Capabilities

Zoom Secures Largest-Ever Contact Centre Deal

Zoom Secures Largest-Ever Contact Centre Deal

What Not to Miss at Call & Contact Centre Expo 2024

What Not to Miss at Call & Contact Centre Expo 2024

Winners Announced at 2024 European Contact Centre & Customer Service Awards

Winners Announced at 2024 European Contact Centre &…

Sabio Achieves Elite Status in Genesys Ascend Programme

Sabio Achieves Elite Status in Genesys Ascend Programme

8×8 Adds GPT Realtime 2 to AI Studio

8×8 Adds GPT Realtime 2 to AI Studio

Vonage Named CPaaS Leader by Frost & Sullivan

Vonage Named CPaaS Leader by Frost & Sullivan

Calabrio’s AI System Earns ISO 42001:2023 Certification

Calabrio’s AI System Earns ISO 42001:2023 Certification

Content Guru and SOGEDES Partner to Bring AI CX to Germany

Content Guru and SOGEDES Partner to Bring AI CX to Germany

Connected Experiences Become Focus at The Experience Show Asia

Connected Experiences Become Focus at The Experience…

NiCE Unveils Agentic AI CX Frontline Research

NiCE Unveils Agentic AI CX Frontline Research

ArvatoConnect Adopts Peopleware for Smarter Workforce Planning

ArvatoConnect Adopts Peopleware for Smarter Workforce…

Vonage Earns Leader Spot in IDC MarketScape 2026

Vonage Earns Leader Spot in IDC MarketScape 2026

8×8 Wins Five Stevie Awards in 2026

8×8 Wins Five Stevie Awards in 2026

Content Guru Expands Australian Presence With Sydney Office

Content Guru Expands Australian Presence With Sydney…

Bookings for NICE AI Tools up by 134%

Bookings for NICE AI Tools up by 134%

8×8 Reports Rapid Growth of 170% in Its WFM Adoption

8×8 Reports Rapid Growth of 170% in Its WFM Adoption

Sabio Shows Why CX Transformation Starts Before Technology

Sabio Shows Why CX Transformation Starts Before Technology

New Elephants Don’t Forget Research Highlights Confidence Gap in AI

New Elephants Don’t Forget Research Highlights…

RingCentral Seals Deal for AI WFM Provider – CommunityWFM

RingCentral Seals Deal for AI WFM Provider –…

8×8 Earns Multiple Channel and CX Awards

8×8 Earns Multiple Channel and CX Awards

NICE Announces the Launch of CXone Mpower Orchestrator

NICE Announces the Launch of CXone Mpower Orchestrator

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success