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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Contact Centre Roles Evolve as AI Confidence Lags, Says…
Scorebuddy Has Rebranded to ScorebuddyCX
Assembled Launches New Workflow Performance Monitoring…
Sprinklr Expands Its Reach with a New Integration With…
Zendesk Seals Deal to Acquire Local Measure
Elephants Don’t Forget and Square 4 Join Forces on…
NiCE Powers Openreach Service Transformation
BT Group Expands ServiceNow Partnership to Save Agents…
UJET Launches Google Cloud CCaaS for SMB Market
Salesforce Signs $3.6 Billion Agreement to Acquire Fin
eGain Unveils AI Knowledge Suite for Healthcare
Tendfor Launches Version 3.19 of Microsoft Voice Platform
Jabra Launches Engage AI Complete for Smarter Calls
NiCE and RingCentral Extend Their Partnership
8×8 Reports CX Growth Alongside Multiple Award and…
Calabrio WFM Now Available in Microsoft Marketplace
Vonage Expands AWS Partnership
Zoom Earns 2025 Global AWS Partner Award
RingCentral Expands AIR Pro With Agentic AI
Zoom Expands Revenue Accelerator With New AI Sales…
Vonage Wins Digital Identity Innovator Award
Vonage Named CPaaS Leader by Frost & Sullivan
NiCE Unveils Agentic AI CX Frontline Research
Puzzel Launches AI-Powered Virtual Agent Suite
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