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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
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Peopleware Enters South Africa Market Via…
Salesforce and ServiceNow Invest $1.5B in Genesys
Alvaria and CallMiner Announce a Strategic Partnership
NiCE Signs $955 Million Deal to Acquire Cognigy
Strong G2 Scores Secure Leader Spot for Calabrio
Five9 Delivers 212% ROI, Says Forrester Study
Kristen Bell Stars in NiCE’s Human-Centred AI Campaign
Sytel Urges Ofcom to Clarify Outbound Dialling Rules
Talkdesk Launches Multi-Store Integration for Retailers
Luware Opens US Office to Expand Global Presence
Odigo Launches New CX Solution: Odigo Essential
Vonage Announces a New Partnership With AWS
MSC Cruises Modernises Global Contact Centres with…
HyperArc Acquisition Signals Zendesk’s AI Analytics Shift
UK Businesses Gain Local Cloud From Talkdesk
Natterbox Unveils New AI Tools: AI Assistant & AI…
Content Guru and Together Win Top AI Project Award
Cekura Raises $2.4M to Test Voice AI at Scale
What You Missed at NiCE Interactions International in…
NiCE Announces 2025 International CX Excellence Award…
Staysure Chooses NiCE For European Expansion
AI and Automation to Reshape Customer Service by 2028
TalkTalk Joins Forces With NiCE To Deploy CXone Mpower
Genesys Launches Cloud AI Studio For Responsible Agentic…
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