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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Sabio Drives Contact Centre Gains for ESP Group

Sabio Drives Contact Centre Gains for ESP Group

Calabrio Launches Its Workforce Intelligence Solution at C3

Calabrio Launches Its Workforce Intelligence Solution at…

Content Guru Exemplary Vendor in Six ISG Reports

Content Guru Exemplary Vendor in Six ISG Reports

8×8 Enters a Strategic Partnership With ULAP

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

RingCentral Seals Deal for AI WFM Provider – CommunityWFM

RingCentral Seals Deal for AI WFM Provider –…

NiCE Completes $955 Million Cognigy Acquisition

NiCE Completes $955 Million Cognigy Acquisition

DTX London 2025 – Marking 20 Years of Business Transformation

DTX London 2025 – Marking 20 Years of Business…

Talkdesk Expands Collaboration With HubSpot Through New Integration

Talkdesk Expands Collaboration With HubSpot Through New…

Synthflow Launches Memory Feature to AI Voice Agents

Synthflow Launches Memory Feature to AI Voice Agents

Customer Engagement Summit 2025

Customer Engagement Summit 2025

Opus Research Names Five9 a Leader in Pragmatic AI

Opus Research Names Five9 a Leader in Pragmatic AI

Content Guru Secures Six Industry Award Nominations

Content Guru Secures Six Industry Award Nominations

Uniphore Announces Acquisition of Orby AI

Uniphore Announces Acquisition of Orby AI

CX Award Wins – August 2025

CX Award Wins – August 2025

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Assembled Rolls Out AI-Powered Support Orchestration Suite

Assembled Rolls Out AI-Powered Support Orchestration Suite

World’s First Independent BPO Accreditation Launches

World’s First Independent BPO Accreditation Launches

Talkdesk Connects Advanced Dialer with Epic Integration

Talkdesk Connects Advanced Dialer with Epic Integration

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

New Research Reveals AI Trust Gap Between Companies and Customers

New Research Reveals AI Trust Gap Between Companies and…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success