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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Assembled Improves Workforce Management Tools
NiCE Announces the Release of Virtual AI Agents
Cisco Announces New AI-Powered Tools at Enterprise…
ISG’s 2025 Buyers Guide for Contact Centers
Assembled Announces Strategic Partnership With Level AI
New Report Highlights Latest WFM Trends
Calabrio Launches a Series of AI-Powered Enhancements to…
Five9 Has Introduced Spotlight for AI Insights
Five9 Launches AI Agents for Personalised Service
Synthflow AI Launches WhatsApp Business Calls Integration
Workvivo by Zoom Debuts New AI Tool
Five9 Launches New Capabilities – AI Agents and AI Trust…
Zoom Introduces New Features Across its Workplace Platform
Five9 and ServiceNow’s Partnership Delivers…
Assembled Launches AI-Powered MCP Server
Talkdesk Rolls Out Agentic AI Update
Assembled Announces a Strategic Partnership With Dixa
HyperArc Acquisition Signals Zendesk’s AI Analytics Shift
AI and Automation to Reshape Customer Service by 2028
Case Study: Canva Doubles Agent Productivity With…
New Survey Reveals Hidden Crisis in UK Consumer…
NICE Wins Big at Enterprise Connect 2025
Verint and Calabrio Unite Under Single Brand
Zoom Recognized as UCaaS Leader in Gartner MQ for 7th…
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