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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Alvaria and UJET Join Forces to Drive CX Innovation

Alvaria and UJET Join Forces to Drive CX Innovation

Five9’s CX Summit Highlights – Exploring the Evolving Landscape of CX

Five9’s CX Summit Highlights – Exploring the…

NiCE Unveils New Cognigy AI Capabilities at Nexus

NiCE Unveils New Cognigy AI Capabilities at Nexus

2025 Research: What Contact Centres Are Doing Right Now

2025 Research: What Contact Centres Are Doing Right Now

Puzzel Releases New 2026 State of Contact Centres Findings

Puzzel Releases New 2026 State of Contact Centres Findings

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

Genesys Unveils a Suite of New AI-Powered Features

Genesys Unveils a Suite of New AI-Powered Features

Verint and Calabrio Unite Under Single Brand

Verint and Calabrio Unite Under Single Brand

MaxContact Acquires Curious Thing’s Tech to Expand AI Capabilities

MaxContact Acquires Curious Thing’s Tech to Expand AI…

Ashley Kramer Joins ElevenLabs as Chief Revenue Officer

Ashley Kramer Joins ElevenLabs as Chief Revenue Officer

Scorebuddy Releases New QA & CX Report

Scorebuddy Releases New QA & CX Report

Aspect Bursts Back Onto the CX Scene

Aspect Bursts Back Onto the CX Scene

Five9 Reveals Winners of 2025 Global Partner Awards

Five9 Reveals Winners of 2025 Global Partner Awards

Salesforce Launches Agentforce Contact Center Platform

Salesforce Launches Agentforce Contact Center Platform

Zoom Recognized as UCaaS Leader in Gartner MQ for 7th Consecutive Year

Zoom Recognized as UCaaS Leader in Gartner MQ for 7th…

Assembled Launches AI-Powered MCP Server

Assembled Launches AI-Powered MCP Server

8×8 Wins Four Stevie Awards for Technology and Service

8×8 Wins Four Stevie Awards for Technology and…

Talkdesk Launches New Customer Experience Automation Platform

Talkdesk Launches New Customer Experience Automation…

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign

ElevenLabs Expands Canadian Presence With Toronto Office

ElevenLabs Expands Canadian Presence With Toronto Office

Five9 Launches Next-Generation Voice AI Agents

Five9 Launches Next-Generation Voice AI Agents

Zoom Launches Standalone AI Virtual Receptionist

Zoom Launches Standalone AI Virtual Receptionist

PCI Pal Launches New Brand Identity

PCI Pal Launches New Brand Identity

Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

Babelforce Launches New Voice Capabilities For Zendesk’s…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success