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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Assembled Launches New AI Data Connectors

Assembled Launches New AI Data Connectors

AnywhereNow Dialogue Cloud Neo Lands in Microsoft Marketplace

AnywhereNow Dialogue Cloud Neo Lands in Microsoft…

eGain AI Agent for Zoom Contact Center Announced

eGain AI Agent for Zoom Contact Center Announced

Five9 Research Highlights Human Role in AI CX

Five9 Research Highlights Human Role in AI CX

evaluagent Collects G2 Summer 2026 Badges

evaluagent Collects G2 Summer 2026 Badges

8×8 Has Launched 8×8 AI Routing

8×8 Has Launched 8×8 AI Routing

eGain Unveils AI Knowledge Suite for Healthcare

eGain Unveils AI Knowledge Suite for Healthcare

Five9 Launches Next-Generation Voice AI Agents

Five9 Launches Next-Generation Voice AI Agents

CallMiner and PossibleNOW Partner

CallMiner and PossibleNOW Partner

Content Guru Highlights AI Innovation at Next Contact Center Summit 2026

Content Guru Highlights AI Innovation at Next Contact…

RingCentral Expands AIR Pro With Agentic AI

RingCentral Expands AIR Pro With Agentic AI

Centrical Adds New Coaching Capabilities to Close the Gap Between Data and Action

Centrical Adds New Coaching Capabilities to Close the…

Zoom Introduces New Zoom Virtual Agent Capabilities

Zoom Introduces New Zoom Virtual Agent Capabilities

CallMiner Introduces On-Demand AI Agent Support

CallMiner Introduces On-Demand AI Agent Support

UJET Marks 25 Straight Quarters as G2 Leader

UJET Marks 25 Straight Quarters as G2 Leader

Capacity Hits $100M ARR in 3.5 Years

Capacity Hits $100M ARR in 3.5 Years

Zendesk Sees Rising Demand for AI Voice Platforms

Zendesk Sees Rising Demand for AI Voice Platforms

Route 101 Modernizes Identicare’s Voice Operations

Route 101 Modernizes Identicare’s Voice Operations

New South Wales Rugby League Adopts AnywhereNow

New South Wales Rugby League Adopts AnywhereNow

Salesforce Signs $3.6 Billion Agreement to Acquire Fin

Salesforce Signs $3.6 Billion Agreement to Acquire Fin

Over 500,000 UK Adults Stammer

Over 500,000 UK Adults Stammer

New CallMiner Research Highlights AI Governance Gap

New CallMiner Research Highlights AI Governance Gap

New Elephants Don’t Forget Research Highlights Confidence Gap in AI

New Elephants Don’t Forget Research Highlights…

8×8 Reports Rapid Growth of 170% in Its WFM Adoption

8×8 Reports Rapid Growth of 170% in Its WFM Adoption

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success