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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Puzzel Partners With AVANT to Expand EMEA Reach

Puzzel Partners With AVANT to Expand EMEA Reach

Staysure Chooses NiCE For European Expansion

Staysure Chooses NiCE For European Expansion

UJET Opens Portugal Office Following $76M Funding

UJET Opens Portugal Office Following $76M Funding

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

97% of Customer Queries Resolved by Zoom’s Virtual…

Assembled Launches Brand Studio for Multi-Brand AI Support

Assembled Launches Brand Studio for Multi-Brand AI Support

NICE Wins Big at Enterprise Connect 2025

NICE Wins Big at Enterprise Connect 2025

eGain AI Agent for Zoom Contact Center Announced

eGain AI Agent for Zoom Contact Center Announced

Content Guru Highlights AI Innovation at Next Contact Center Summit 2026

Content Guru Highlights AI Innovation at Next Contact…

NiCE Cognigy Named Sole Gartner Customers’ Choice

NiCE Cognigy Named Sole Gartner Customers’ Choice

Assembled Named Top-Tier Five9 ISV Partner

Assembled Named Top-Tier Five9 ISV Partner

Content Guru Scores 100% Recommendation in Gartner Report

Content Guru Scores 100% Recommendation in Gartner Report

AnywhereNow Dialogue Cloud Neo Lands in Microsoft Marketplace

AnywhereNow Dialogue Cloud Neo Lands in Microsoft…

Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

Crescendo to Exceed $100M Annual Recurring Revenue by…

Capacity Hits $100M ARR in 3.5 Years

Capacity Hits $100M ARR in 3.5 Years

Centrical Secures $39M for AI-Driven CX Innovation

Centrical Secures $39M for AI-Driven CX Innovation

Assembled Launches New AI Data Connectors

Assembled Launches New AI Data Connectors

Vonage Expands AI Capabilities With New Partnerships

Vonage Expands AI Capabilities With New Partnerships

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

Content Guru Wins Two Cloud Excellence Awards

Content Guru Wins Two Cloud Excellence Awards

eGain Launches Agentic Studio With Multi-Agent Orchestration

eGain Launches Agentic Studio With Multi-Agent…

Assembled Launches New Metric: AI Experience Scores

Assembled Launches New Metric: AI Experience Scores

MiaRec and Alianza Announce New Integration

MiaRec and Alianza Announce New Integration

Five9 Delivers 212% ROI, Says Forrester Study

Five9 Delivers 212% ROI, Says Forrester Study

8×8 Launches Smart Assist for Real-Time Agent Guidance

8×8 Launches Smart Assist for Real-Time Agent…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success