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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Zoom and ServiceNow Partner to Streamline Customer and…
Zoom’s EMEA CX Vision: Expectations, Efficiency, and…
New Study Reveals AI’s Key Role in Improving Customer…
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Research Reveals Growing Workloads Across UK Contact…
NICE Delivers CCaaS “Ultimate Trifecta”
Zoom Launches Standalone AI Virtual Receptionist
New Research Reveals Growing Role for AI in CX Operations
ElevenLabs Expands Canadian Presence With Toronto Office
Puzzel Releases New 2026 State of Contact Centres Findings
Research Shows Cold Calling Loses Ground as Trust…
CallMiner Introduces AI-Driven Customer Feedback…
NiCE Cognigy Named Sole Gartner Customers’ Choice
Genesys Launches Cloud AI Studio For Responsible Agentic…
Five9 Expands Global Reach with Google Cloud Marketplace
Assembled Launches ServiceNow Workforce Integration
Puzzel Partners With AVANT to Expand EMEA Reach
Zoom Secures Largest-Ever Contact Centre Deal
Take Part in ContactBabel’s Latest UK Research
8×8 Launches Smart Assist for Real-Time Agent…
InVision Group Unifies Its Portfolio Under New Brand…
UJET Launches Agentic Experience Orchestration
Aspect and Aptiva Join Forces to Modernize Contact Centres
NiCE Launches New Agentic AI Capability at Enterprise…
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