The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

Cirrus Achieves NiCE Platinum Partner Status

Cirrus Achieves NiCE Platinum Partner Status

NiCE Cognigy Named Sole Gartner Customers’ Choice

NiCE Cognigy Named Sole Gartner Customers’ Choice

Content Guru and Exchange Upgrade NHS Lanarkshire Contact Centre

Content Guru and Exchange Upgrade NHS Lanarkshire…

Take Part in ContactBabel’s Latest UK Research

Take Part in ContactBabel’s Latest UK Research

Assembled Launches AI Tool to Automate Agent Scheduling

Assembled Launches AI Tool to Automate Agent Scheduling

Tendfor Launches Version 3.19 of Microsoft Voice Platform

Tendfor Launches Version 3.19 of Microsoft Voice Platform

Contact Centre Roles Evolve as AI Confidence Lags, Says New Calabrio Report

Contact Centre Roles Evolve as AI Confidence Lags, Says…

Sabio Shows Why CX Transformation Starts Before Technology

Sabio Shows Why CX Transformation Starts Before Technology

Sabio Chief Innovator Says AI Will Redefine Contact Centres

Sabio Chief Innovator Says AI Will Redefine Contact…

Research Reveals Growing Workloads Across UK Contact Centres

Research Reveals Growing Workloads Across UK Contact…

Assembled Announces Strategic Partnership With Level AI

Assembled Announces Strategic Partnership With Level AI

Route 101 Deploys Unified CX Platform for Ogi

Route 101 Deploys Unified CX Platform for Ogi

Crescendo Launches Multimodal AI Shopping Assistant for Shopify

Crescendo Launches Multimodal AI Shopping Assistant for…

SequenceShift Integrates Secure Payments Into Zendesk

SequenceShift Integrates Secure Payments Into Zendesk

Calabrio Introduces Omni Agent Intelligence

Calabrio Introduces Omni Agent Intelligence

Vonage Launches Conversations for Agentforce Marketing

Vonage Launches Conversations for Agentforce Marketing

Calabrio’s AI System Earns ISO 42001:2023 Certification

Calabrio’s AI System Earns ISO 42001:2023 Certification

Aspect Partners With Cinareo to Link Planning and Operations

Aspect Partners With Cinareo to Link Planning and…

Five9 and Google Cloud Launch Joint CX AI

Five9 and Google Cloud Launch Joint CX AI

AOK Bayern Moves Contact Centre to NiCE Cloud

AOK Bayern Moves Contact Centre to NiCE Cloud

Diabolocom Wins 2026 Frost & Sullivan CX Award

Diabolocom Wins 2026 Frost & Sullivan CX Award

Puzzel Releases New 2026 State of Contact Centres Findings

Puzzel Releases New 2026 State of Contact Centres Findings

Talkdesk Rolls Out Agentic AI Update

Talkdesk Rolls Out Agentic AI Update

Vonage Wins Digital Identity Innovator Award

Vonage Wins Digital Identity Innovator Award

Close Close
Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?