New Research Reveals Growing Role for AI in CX Operations

Cloudax Accepted Into EWOR Traction Fellowship

AI Is Supporting, Not Replacing, Customer Service Roles

Five9 Appoints Amit Mathradas as New CEO

Vonage Unveils New Integration With Salesforce

Zoom Launches AI Companion 3.0 With New Agentic…

Assembled Launches ServiceNow Workforce Integration

Thoma Bravo Unites Verint and Calabrio Into One CX…

Talkdesk and UiPath Launch a New Integration

Route 101 Completes Multi-Brand Platform Deployment for…

Vonage Expands AWS Partnership

Zoom Earns 2025 Global AWS Partner Award

Sabio Expands Disrupt 2026 Across Four European Cities

Genesys Strengthens EMEA Leadership With Three New…

Calabrio Chosen to Support loveholidays’ European…

SequenceShift Supports ECCCSA Recognition Across Europe

Zoom and ArvatoConnect Announce a Strategic Partnership

Vonage Named Leader Across Three Juniper Research Markets

Genesys Wins “Best Use of AI in Customer Service” Award

Calabrio WFM Now Available in Microsoft Marketplace

8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy

Zendesk Expands Microsoft Integration With New AI Tools

Assembled Announces a Strategic Partnership With Dixa

Police Forces Stall on AI Investment, Research Shows