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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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8×8 Reports CX Growth Alongside Multiple Award and Product Launches

8×8 Reports CX Growth Alongside Multiple Award and…

Assembled Announces a Strategic Partnership With Dixa

Assembled Announces a Strategic Partnership With Dixa

Cisco Announces New AI-Powered Tools at Enterprise Connect 2025

Cisco Announces New AI-Powered Tools at Enterprise…

MiaRec Has Launched Its New AI Action Engine

MiaRec Has Launched Its New AI Action Engine

RingCentral Expands AIR Pro With Agentic AI

RingCentral Expands AIR Pro With Agentic AI

Zoom Named a Leader in IDC MarketScape for Agentic CCaaS

Zoom Named a Leader in IDC MarketScape for Agentic CCaaS

Zoom Expands Into Hiring With BrightHire Acquisition

Zoom Expands Into Hiring With BrightHire Acquisition

Sabio Shares Key Takeaways From NiCE Nexus 2026

Sabio Shares Key Takeaways From NiCE Nexus 2026

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

New Survey Reveals Hidden Crisis in UK Consumer…

Aspect Partners With Cinareo to Link Planning and Operations

Aspect Partners With Cinareo to Link Planning and…

UJET Launches Google Cloud CCaaS for SMB Market

UJET Launches Google Cloud CCaaS for SMB Market

NICE Delivers CCaaS “Ultimate Trifecta”

NICE Delivers CCaaS “Ultimate Trifecta”

Synthflow AI Launches WhatsApp Business Calls Integration

Synthflow AI Launches WhatsApp Business Calls Integration

Vonage Introduces Fraud Protection for Okta

Vonage Introduces Fraud Protection for Okta

evaluagent Partners With Fynto to Expand CX Technology Network

evaluagent Partners With Fynto to Expand CX Technology…

New Report Highlights Latest WFM Trends

New Report Highlights Latest WFM Trends

eGain AI Agent Deepens Salesforce Service Cloud Integration

eGain AI Agent Deepens Salesforce Service Cloud…

Zoom Expands Revenue Accelerator With New AI Sales Features

Zoom Expands Revenue Accelerator With New AI Sales…

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Kensington Mortgages Completes Amazon Connect Migration…

CallMiner Retains QKS Leadership Position for Fifth Year

CallMiner Retains QKS Leadership Position for Fifth Year

Crescendo Launches Multimodal AI Shopping Assistant for Shopify

Crescendo Launches Multimodal AI Shopping Assistant for…

UJET Marks 25 Straight Quarters as G2 Leader

UJET Marks 25 Straight Quarters as G2 Leader

Cirrus Achieves NiCE Platinum Partner Status

Cirrus Achieves NiCE Platinum Partner Status

Level AI Expands Integrated Agentic CX Platform

Level AI Expands Integrated Agentic CX Platform

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success