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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Assembled Named Top-Tier Five9 ISV Partner
CallMiner Releases New Updates to its AI Assist Platform
Bookings for NICE AI Tools up by 134%
eGain Named Gartner MQ Leader for Customer Service…
What Not to Miss at Customer Engagement Summit 2025
Odigo Acquires Akio to Strengthen European CX Leadership
8×8 Introduces Outcome-Based Partner Rewards…
Sabio Expands ‘Disrupt’ CX Event Across…
Content Guru’s Global AI Vision Takes Centre Stage
Route 101 Deploys Unified CX Platform for Ogi
NICE Announces a Strategic Partnership With Deloitte…
Salesforce and ServiceNow Invest $1.5B in Genesys
Talkdesk Launches CX Solution for Small Businesses:…
Zendesk Sees Rising Demand for AI Voice Platforms
Aspect Named Metrigy’s Top WEM Provider
NiCE Named Gartner Customers’ Choice for Third Time
Content Guru Highlights AI Innovation at Next Contact…
Cirrus Achieves NiCE Platinum Partner Status
eGain AI Agent Deepens Salesforce Service Cloud…
Sabio Shares Key Takeaways From NiCE Nexus 2026
Zoom Introduces New Zoom Virtual Agent Capabilities
Genesys Wins “Best Use of AI in Customer Service” Award
AI Call Centres Slash Wait Times by 50%
ManyPets Celebrates Success With Four Award Wins
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