The Largest Online Community for Contact Centre Professionals
A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Aspect Partners With Cinareo to Link Planning and…
Five9 and Google Cloud Launch Joint CX AI
AOK Bayern Moves Contact Centre to NiCE Cloud
Diabolocom Wins 2026 Frost & Sullivan CX Award
Puzzel Releases New 2026 State of Contact Centres Findings
Talkdesk Rolls Out Agentic AI Update
Vonage Wins Digital Identity Innovator Award
New Research Reveals Growing Role for AI in CX Operations
Cloudax Accepted Into EWOR Traction Fellowship
AI Is Supporting, Not Replacing, Customer Service Roles
Five9 Appoints Amit Mathradas as New CEO
Vonage Unveils New Integration With Salesforce
Zoom Launches AI Companion 3.0 With New Agentic…
Assembled Launches ServiceNow Workforce Integration
Thoma Bravo Unites Verint and Calabrio Into One CX…
Talkdesk and UiPath Launch a New Integration
Route 101 Completes Multi-Brand Platform Deployment for…
Vonage Expands AWS Partnership
Zoom Earns 2025 Global AWS Partner Award
Sabio Expands Disrupt 2026 Across Four European Cities
Genesys Strengthens EMEA Leadership With Three New…
Calabrio Chosen to Support loveholidays’ European…
SequenceShift Supports ECCCSA Recognition Across Europe
Zoom and ArvatoConnect Announce a Strategic Partnership
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
What Should You Do When You Think a Customer Is Lying?
What It Takes to Be a More Empathetic Leader
3 Ways to Get Buy-In for Ditching Spreadsheets
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
How Travel and Hospitality Brands Handle Seasonal Staffing Spikes
From Getting It Right First Time to Right Every Time
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action