CallMiner Integrates with Microsoft Dynamics 365 Contact Center

Five9 Launches New Capabilities – AI Agents and AI Trust & Governance

Route 101 and NiCE Win Major DWP Contract

Diabolocom Launches New Mobile CX Tool

Sabio’s Disrupt Series Expands With Paris Event

A Recent Survey Found 60% of Agents Don’t Promote Self-Service Options

CallMiner Acquires VOCALLS to Expand Automation Capabilities

New Report Reveals AI Needs Human Touch in CX

Salesforce Has Acquired Informatica

New Report Suggests Agentic AI Will Handle 68% of Interactions by 2028

Zoom Partners with Google to Power Next-Gen AI Tools

10 Sales Tips Every Call Centre Agent Needs to Know

5 Benefits of an Omnichannel Contact Centre

8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

New Report Highlights Latest WFM Trends

Vonage Refreshes Startup Support with API Access

The Top Benefits of a Work-From-Home Contact Centre

NICE Enters a Strategic Collaboration With AWS

8 Benchmarks for Improving Live Chat Performance

CallMiner Releases New Updates to its AI Assist Platform

NICE and ServiceNow Join Forces to Deliver an Integrated Platform

Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations

Talkdesk Launches CX Solution for Small Businesses: Talkdesk Express

5 Ways to Connect In-Office and Remote Workers