New eBook released 2,374 Filed under - Archived Content, Lifesize LiveOps have released a new eBook called “How to improve your bottom line through a better agent experience”. Through a series of case studies, this eBook highlights how Multichannel Agents, or Super Agents, when empowered with the right technology, can increase productivity, deliver social customer service, mitigate risks, improve customer experience, and ultimately increase customer lifetime value. The eBook specifically focuses on a private social media company, an electronics manufacturer and a telecommunications company, and contains a step-by-step guide to improving profits. Click here to download the eBook Author: Megan Jones Published On: 28th Aug 2013 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Lifesize Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter