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Published On: 28th Aug 2013 10:06 - Modified: 22nd Mar 2017
LiveOps have released a new eBook called “How to improve your bottom line through a better agent experience”.
Through a series of case studies, this eBook highlights how Multichannel Agents, or Super Agents, when empowered with the right technology, can increase productivity, deliver social customer service, mitigate risks, improve customer experience, and ultimately increase customer lifetime value.
The eBook specifically focuses on a private social media company, an electronics manufacturer and a telecommunications company, and contains a step-by-step guide to improving profits.
Click here to download the eBook
Megan Jones, Editor, Call Centre Helper
Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.
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