Only 57% of Contact Centres Revise Their Website FAQs At Least Once a Year

According to our poll, less than 60% of contact centres revise their website FAQs less frequently than once a year.

However, 20% of the 43% who do not, do not have control over their website FAQs, as the marketing team has control of this area.

Poll – “When was the Last Time you Revised your Website FAQs?” – answers

Past week – 26%
Past month – 15%
Past year – 16%
Never – 23%
Handled by other department – 20%

Source: Call Centre Helper website reader poll   Votes: 121    Started: 11 Mar 2014