According to our poll, less than 60% of contact centres revise their website FAQs less frequently than once a year.
However, 20% of the 43% who do not, do not have control over their website FAQs, as the marketing team has control of this area.
Poll – “When was the Last Time you Revised your Website FAQs?” – answers
Past week – 26%
Past month – 15%
Past year – 16%
Never – 23%
Handled by other department – 20%
Source: Call Centre Helper website reader poll Votes: 121 Started: 11 Mar 2014
Author: Jo Robinson
Published On: 2nd Jul 2014 - Last modified: 18th Sep 2019
Read more about - Archived Content, Customer Relationship Management (CRM), Polls
