Articles - Andrew White

Andrew White currently serves SVP of Global Partners and Alliances at SugarCRM.
Previously, he was the CEO of Contexta360, for over 6 years, where he led efforts in conversational intelligence and AI-driven customer interaction analysis.

Andrew has worked across EMEA, the US, and APAC, with a focus on business process digitisation, automation, and emerging technologies.

Connect with Andrew on LinkedIn

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Predicting the Future of the Contact Centre: The Conscious Contact Centre as a Service CCCaaS
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2024 Is Here! What to Look Out for This Year
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Business Transformation and the Contact Centre
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The Top Drivers That Make Good Contact Centre Staff Leave
Top Tips to Monitor Customer Service
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10 Signs You Are in Control of Your Customer Service Strategy
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AI-Powered Speech Analytics: 6 Considerations for Maximum Impact
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How to Deliver Quality Management and Speech Analytics Benefits
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16 Key Components of a Digital Customer Transformation Strategy
Compass of principles
The 26 Principles of Good Customer Service
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Air Traffic (Call) Control
Leaving 2021 and entering 2022
2021 Over and Out!
live frog in a saucepan
Are We Frogs in Hot Water?
Pressure of Demanding Customers
How to Deal With Demanding Customers
3D Analytics Concept
How to Build a Conversational Analytics Strategy
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
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The Future of Customer Communication
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An Essential Tip From IT History
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23 Key Processes Call Centre Automation Can Simplify
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23 New Ideas for Customer Service Over the Phone
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Is The Journey to Omnichannel Worth It?
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Conversational Intelligence Pivotal in Digital Transformation
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How is Your Digital Nervous System?