Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

Previous
Next
RECENT
POPULAR
Workforce Management Trends on colorful paper note with calculator and pen on red background.
Emerging WFM Trends to Look Out For
2023 Survey Mental Health First Aiders
44% of Contact Centres Have Mental Heath First Aiders
Performance monitoring concept with graphs and charts on laptop
Mastering Call Centre Monitoring: 6 Best Practices for Optimal Performance
Most Contact Centres Struggling with QA Engagement
Most Contact Centres Struggling With QA Engagement
Evaluation concept with person sitting at laptop with digital checklists
Measuring Success: 6 Essential Methods to Evaluate Productivity
call and contact centre expo 2023 stands and speakers banner
What Not to Miss at Call & Contact Centre Expo 2023
Survey Graph Most cost effective way to improve cx
Self-Service Most Cost-Effective Way to Improve CX
Person holding a red arrow going down
Reducing Contact Centre Attrition: Best Practices and Strategies
Person leaving office after quitting
Attrition in BPO: A Deep Dive Into Employee Turnover
Chatbots reputation in the gutter
Chatbots’ Reputation in the Gutter
Working together concept with hands holding cogs
Ascensos Signs Multi-Year Deal With Centrical
12% of contact centres utilizing wellbeing technology
Only 12% of Contact Centres Utilizing Wellbeing Technology
how many contact centres are using chatgpt survey results
10% of Contact Centres Already Using ChatGPT – How Do You Compare?
Artistic training concept with the words training and people in a group
Mastering the Art of Call Centre Agency Training
A third of callers too impatient to wait more than 1 minute
A Third of Callers Too Impatient to Wait More Than 1 Minute
Person sat at desk with laptop and notepad - learning and training
Is Too Much Training Hurting Your Team’s Performance?
8 bit pixel cup champion winner - Gamification award concept
Centrical Recognized as a Global Leader in Sales Gamification
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
wfm digital channels contact centre survey results
Contact Centres Struggle With Planning Digital Channels
call centre helper survey 2023 title image
2023 Survey Report: What Contact Centres Are Doing Right Now
Development and transition idea with person jumping from one lightbulb to a lit one
Elevating the Employee Experience: Transition
Only a Quarter of Contact Centres Have an AI Strategy in Place
Professional growth concept with people on arrow
Guide to Contact Centre Performance Management
An Introduction to… Gamification

Latest Reports

report image for $projectTitle
Webinar Replay: Boosting Agent and Team Leader Effectiveness in Customer Service
 
Previous
Next