Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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A third of callers too impatient to wait more than 1 minute
A Third of Callers Too Impatient to Wait More Than 1 Minute
Person sat at desk with laptop and notepad - learning and training
Is Too Much Training Hurting Your Team’s Performance?
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Centrical Recognized as a Global Leader in Sales Gamification
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
wfm digital channels contact centre survey results
Contact Centres Struggle With Planning Digital Channels
call centre helper survey 2023 title image
2023 Survey Report: What Contact Centres Are Doing Right Now
Development and transition idea with person jumping from one lightbulb to a lit one
Elevating the Employee Experience: Transition
Only a Quarter of Contact Centres Have an AI Strategy in Place
Professional growth concept with people on arrow
Guide to Contact Centre Performance Management
An Introduction to… Gamification
Person elevated and on mountain looking down
Elevating the Employee Performance Experience: Production
Fixing issues with tech concept illustration with laptop and icons
15 Ways Contact Centre Technology Can Help Address Inefficiencies
Quality Assurance and Quality Control Concept with hands raised in the air and QA icons
Elevating Customer Satisfaction With BPO QA Essentials
Customer experience concept with rating faces and stars
10 Tips for CX Success
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Elevating Employee PX: The Nesting Stage
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14 Essential KPIs to Measure Success and Improve CX
Person with phone checking watch
7 Strategies for Improving Call Centre Average Handle Time
Person in room stretching out - good hotel service concept
No Reservations: Boosting Your Guest Experience
Technology business case concept with speech bubble saying business case resting on keyboard
What to Include in a Business Case for New Technology
Workforce concept with people icons connected by lines
What You Need to Know About Contact Centre WFO
Customer rating with hand choosing five star smiley face
7 Tips for Customer Experience Success
Levelling up concept with people going up blocks
11 Powerful Gamification Techniques for Better Engagement
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The Energy Crisis and Its Impact on the Contact Centre
Motivation and engagement concept with hands high fiving in the sun
How to Motivate Staff and Drive Employee Engagement

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Webinar Replay: Boosting Agent and Team Leader Effectiveness in Customer Service
 
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