Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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The Energy Crisis and Its Impact on the Contact Centre
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11 Powerful Gamification Techniques for Better Engagement
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7 Tips for Customer Experience Success
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What You Need to Know About Contact Centre WFO
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No Reservations: Boosting Your Guest Experience
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10 Tips for CX Success
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Guide to Contact Centre Performance Management
12% of contact centres utilizing wellbeing technology
Only 12% of Contact Centres Utilizing Wellbeing Technology
Survey Graph Most cost effective way to improve cx
Self-Service Most Cost-Effective Way to Improve CX
Chatbots reputation in the gutter
Chatbots’ Reputation in the Gutter
2023 Survey Mental Health First Aiders
44% of Contact Centres Have Mental Heath First Aiders
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Is Too Much Training Hurting Your Team’s Performance?
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Mastering the Art of Call Centre Agency Training
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10% of Contact Centres Already Using ChatGPT – How Do You Compare?
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2023 Survey Report: What Contact Centres Are Doing Right Now
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Centrical Recognized as a Global Leader in Sales Gamification
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Prevent Pre-Boarding Purgatory and First-Day Ghosting
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Ascensos Signs Multi-Year Deal With Centrical
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2024 in Focus: Cost Savings With Frontline Employee Retention
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Why Your Gamification Strategy Is Going to Fail
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Centrical Recognized as a Global Leader in Sales Gamification
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5 Onboarding Gamification Strategies With Examples
Moving from idea to implementation.
5 Actionable Trends to Implement in Your Contact Centre in 2024
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Revolutionize Your Sales Training With Gamification

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Webinar Replay: Boosting Agent and Team Leader Effectiveness in Customer Service
 
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