Lifesize Archives - Page 2 of 3 - Call Centre Helper

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7 Strategies for Embracing the Work-From-Home Call Centre

7 Strategies for Embracing the Work-From-Home Call Centre

Does Your Business Need an Automated Call Distributor (ACD) System?

Does Your Business Need an Automated Call Distributor…

9 Ways to Optimize Call Centre Customer Service

9 Ways to Optimize Call Centre Customer Service

Lifesize and Serenova Announce United Corporate Brand

3 Immutable Laws of Motivated, Engaged and Happy Agents

3 Immutable Laws of Motivated, Engaged and Happy Agents

6 Ways to Keep Your Remote Agents Productive

6 Ways to Keep Your Remote Agents Productive

Serenova Acquires Workforce Management Technology From Loxysoft

Serenova Acquires Workforce Management Technology From…

5 Benefits the Cloud Can Offer Your Contact Centre

5 Benefits the Cloud Can Offer Your Contact Centre

Half of Call Centres Have a System of Continuous Improvement in Place

Half of Call Centres Have a System of Continuous…

Research Finds That Multi-Channel Customer Experiences Are Falling Short

Research Finds That Multi-Channel Customer Experiences…

PHH Mortgage Moves Its Contact Centre to the Cloud

PHH Mortgage Moves Its Contact Centre to the Cloud

Photos from September 2017 Call Centre & Customer Services Summit

Photos from September 2017 Call Centre & Customer…

How Do I… Make Webchat the Channel of Choice?

How Do I… Make Webchat the Channel of Choice?

Recorded Webinar: Making Customers Lives Easier

Recorded Webinar: Making Customers Lives Easier

Recorded Webinar: How to Turn Agents Into Super Agents

Recorded Webinar: How to Turn Agents Into Super Agents

What to Look for When Buying an Agent Desktop

What to Look for When Buying an Agent Desktop

Are You Making These 25 Webchat Mistakes?

Are You Making These 25 Webchat Mistakes?

21 Great Ways to Personalise Your Customer Interactions

21 Great Ways to Personalise Your Customer Interactions

What Is a Simple Way to Ensure Customer Loyalty?

What Is a Simple Way to Ensure Customer Loyalty?

How to Improve Call Routing

How to Improve Call Routing

Top 10 Contact Centre Technology Awards 2014 – The Results

Top 10 Contact Centre Technology Awards 2014 – The…

Keeping the raindrops in: Your guide to security in the cloud

Keeping the raindrops in: Your guide to security in the…

How do I… Get the Best from a Multi-Channel Contact Centre?

How do I… Get the Best from a Multi-Channel…

How do I… Get a single view of the customer?

How do I… Get a single view of the customer?

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

The 2026 UK Contact Centre Conduct Risk Report

See What Contact Centre AI Can Really Do

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Where Are You on Your AI Journey?

Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action