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Natalie Calvert

Natalie Calvert at CX High Performance

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The Top 20 Webinars

The Top 20 Webinars

How to Improve Staff Wellbeing and Engagement

How to Improve Staff Wellbeing and Engagement

Complaint Handling in Your Contact Centre

Complaint Handling in Your Contact Centre

10 Expert Tips for Call Centre Coaching

10 Expert Tips for Call Centre Coaching

Train Team Leaders Well

Train Team Leaders Well

Six Ideas to Drive Employee Engagement

Six Ideas to Drive Employee Engagement

Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers

Recorded Webinar: Performance Management – Best…

A Two-Tier Hybrid-Working Culture Is Coming

A Two-Tier Hybrid-Working Culture Is Coming

Techniques to Improve Call Control Skills

Techniques to Improve Call Control Skills

Hybrid Working Could Be the Worst Decision Business Ever Made

Hybrid Working Could Be the Worst Decision Business Ever…

How to Prepare Agents for Team Leader Roles

How to Prepare Agents for Team Leader Roles

10 Expert Tips for Quality Assurance (QA)

10 Expert Tips for Quality Assurance (QA)

10 Expert Tips for Employee Engagement

10 Expert Tips for Employee Engagement

10 Expert Tips for Call Centre Metrics

10 Expert Tips for Call Centre Metrics

Recorded Webinar: Managing People Remotely

Recorded Webinar: Managing People Remotely

10 Expert Tips for Remote Working

10 Expert Tips for Remote Working

What to Include in Your Daily Briefing Sessions or Virtual Huddles

What to Include in Your Daily Briefing Sessions or…

Check Out Our New and Improved Webinar Programme for 2021

Check Out Our New and Improved Webinar Programme for 2021

Team Leadership: What Makes a Great Leader?

Team Leadership: What Makes a Great Leader?

Recorded Webinar: The New Thinking Behind Great Contact Centre Leadership

Recorded Webinar: The New Thinking Behind Great Contact…

How to Measure Employee Engagement

How to Measure Employee Engagement

15 Interesting Ways to Modernize Your Contact Centre

15 Interesting Ways to Modernize Your Contact Centre

Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers

Podcast – Employee Engagement: Thinking Beyond…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?