Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

Webinar on The Best Ways to Schedule Contact Centre Advisors
Webinar Recording: The Best Ways to Schedule Contact Centre Advisors
Webinar on the the latest thinking on contact centre metrics
Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)
A Genesys webinar on the new rules for customer experience
Recorded Webinar: The New Rules for Customer Experience
A NICE incontact webinar on Self-Service strategies for your contact centre
Recorded Webinar: Self-Service Strategies for your Contact Centre
A newvoicemedia webinar on the key to better conversations with customers
Recorded Webinar: The Key to Better Conversations with Customers
A West UC webinar on 5 great ways to channel shift customers from phone to digital
Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email & Live Chat
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
Nexidia webinar : a webinar on analytics
Recorded Webinar: Masterclass on Analytics
Online conference webinar on service design: How to improve experiences at a reduced cost
Recorded Webinar: Service Design – How to Improve Experiences
Online conference webinar on 7 ways technology can improve the contact centre
Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre
Online conference slides on the shape of the contact centre industry in 202 and beyond
Recorded Webinar: The Shape of the Contact Centre Industry In 2020 & Beyond
Online conference webinar on the secrets of WFM
Recorded Webinar: The Secrets of WFM (2019)
Online conference webinar on the role of chatbots in the contact centre
Recorded Webinar: The Role of Chatbots in the Contact Centre
Diabolocom webinar: 12 great ways to improve contact centre performance
Recorded Webinar: 12 Great Ways to Improve Contact Centre Performance
Recorded Webinar: How to Best Use Contact Centre Metrics
Recorded webinar on call monitoring strategies
Recorded Webinar: Strategies for Call Monitoring
Recorded webinar on the best ways to use AI in the contact centre
Recorded Webinar: The Best Ways to Use AI in the Contact Centre
Recorded Webinar: Top Tips To Drive Customer Satisfaction
Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?
Recorded Webinar: 7 Ways to Emotionally Engage With Your Customers
Recorded Webinar: The Best Ways to Design a Quality Scorecard
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Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time
Recorded Webinar: 10 Predictions for 2019