Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

Online conference webinar on 7 ways technology can improve the contact centre
Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre
Online conference slides on the shape of the contact centre industry in 202 and beyond
Recorded Webinar: The Shape of the Contact Centre Industry In 2020 & Beyond
Online conference webinar on the secrets of WFM
Recorded Webinar: The Secrets of WFM (2019)
Online conference webinar on the role of chatbots in the contact centre
Recorded Webinar: The Role of Chatbots in the Contact Centre
Diabolocom webinar: 12 great ways to improve contact centre performance
Recorded Webinar: 12 Great Ways to Improve Contact Centre Performance
Recorded Webinar: How to Best Use Contact Centre Metrics
Recorded webinar on call monitoring strategies
Recorded Webinar: Strategies for Call Monitoring
Recorded webinar on the best ways to use AI in the contact centre
Recorded Webinar: The Best Ways to Use AI in the Contact Centre
Recorded Webinar: Top Tips To Drive Customer Satisfaction
Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?
Recorded Webinar: 7 Ways to Emotionally Engage With Your Customers
Recorded Webinar: The Best Ways to Design a Quality Scorecard
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Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time
Recorded Webinar: 10 Predictions for 2019
Ring central webinar: KPIs for LiveChat and Social Media
Recorded Webinar: KPIs for LiveChat and Social Media
Genesys how to give excellent customer service for vulnerable people
Recorded Webinar: Giving Excellent Customer Service to Vulnerable People
Newvoicemedia webinar: How to deliver a consistent customer experience across all channels
Recorded Webinar: How to Deliver Customer Experience Across All Channels
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email and Live Chat
West Webinar: Customer Journey Mapping- the key to unlocking customer experience
Recorded Webinar: Customer Journey Mapping is the Key to Unlocking Customer Experience
Qstory webinar Driving Employee Engagement with agents
Recorded Webinar: Driving Employee Engagement with Agents
NICE in contact webinar: 10 ways quality can improve contact centre performance
Recorded Webinar: 10 Ways Quality Can Improve Contact Centre Performance
ring central webinar: The right ways to motivate staff to put in more effort
Recorded Webinar: The Right Ways to Motivate Staff to Put in More Effort
Genesys Webinar: The latest thinking on contact centre metrics
Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2018)
Recorded Webinar: 10 Techniques to Improve Customer Experience