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One in 25 Contact Centres Have Over 400 Agents Who Make Outbound Calls

How-many-agents-are-outbound-dialling-in-your-contact-centre

Published On: 16th Jan 2013 10:10 - Modified: 18th Sep 2019

According to our poll, 4% of contacts centres confirmed that they had over 400 agents who make outbound calls.

Poll – “How many agents are outbound dialling in your contact centre?” – answers

0 – 9 Agents: 26%
10 – 49 Agents: 38%
50 – 99 Agents: 9%
100 – 399 Agents: 23%
400+ Agents: 4%

Source: Call Centre Helper webinar: Three ways to maximise outbound dialling Sample size – 88 Date: October 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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One in 25 Contact Centres Have Over 400 Agents Who Make Outbound Calls

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