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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Sabio Group Unveils Sabio Console at Disrupt UK
83% of Contact Centre Workers Facing Imminent Burnout
Lowell Move to a Cloud Contact Centre Platform
Wisper Acquires Avencall Xivo
Willis Towers Watson Kickstarts Cloud Transformation
IQVIA Deploy an Auto-Attendant
Case Study: Bullhorn Transforms Contact Centre…
Jabra Launches Professional Speakerphone for the…
Securitas Future-Proofs Emergency Response Services
Nuance and Genesys Expand Partnership
RingCentral Announces Whiteboard for RingCentral Rooms
Sabio Group Achieves Twilio Gold Partner Status
Case Study: SumUp Sees 50% Call Containment With Five9
Freshworks Integrates With Slack
William Hill Partners With Aspect Software
Ericsson to Acquire Vonage
Case Study: Rotherham NHS Cuts Call Volumes by 28% With…
Case Study: Contact Centre Reduces Training Time by 50%
8×8 Accquires Video Communications Technology
NICE Release Special Homeworking Solution in Response to…
NICE AI and Robotics Technology Reduces Complexities
Genesys Debuts Forecasting and Scheduling Service
Mindful Chef Upgrades Its Contact Centre Technology
NICE CXone Awarded Cloud Computing Product of the Year…
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
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Top Games to Reinforce Agent Skills and Knowledge
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
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Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
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Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
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Webinar: 10 Ways to Make 2027 a CX Success