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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Cyara Releases Customer Experience Test Automation Maturity Model

Cyara Releases Customer Experience Test Automation…

NICE 2022 Digital First Customer Experience Report

NICE 2022 Digital First Customer Experience Report

Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year 

Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year 

Sparkhound Provides Client Support 24/7 With 8×8 Contact Center

Sparkhound Provides Client Support 24/7 With 8×8…

Sabio Group Recognised Twice at Verint’s Partner Awards

Sabio Group Recognised Twice at Verint’s Partner Awards

Vonage Chosen to Power Telehealth Services

Vonage Chosen to Power Telehealth Services

CallMiner Leader in 2022 Speech Analytics SPARK Matrix

CallMiner Leader in 2022 Speech Analytics SPARK Matrix

Madrid ‘Disrupt ‘22’ Speaker & Location Announcement

Madrid ‘Disrupt ‘22’ Speaker & Location Announcement

Five9 Extends EMEA Footprint

Five9 Extends EMEA Footprint

NICE Interactions Live 2022

NICE Interactions Live 2022

Jabra Launches Engage 55

Jabra Launches Engage 55

Reshaping CX, One Year In

Reshaping CX, One Year In

The Alvaria Community: Now Live!

The Alvaria Community: Now Live!

Vonage Provides Integrated Solution for a Headset Company

Vonage Provides Integrated Solution for a Headset Company

How Can watchRTC Improve Your WebRTC Service Operations?

How Can watchRTC Improve Your WebRTC Service Operations?

NICE CXone Digitises Contact Centre Operations

NICE CXone Digitises Contact Centre Operations

Save the Date! ACE 2022: Alvaria U, Ready, Set, Grow

Save the Date! ACE 2022: Alvaria U, Ready, Set, Grow

Choosing Where You Work From Makes You Happier

Choosing Where You Work From Makes You Happier

Odigo Partners With PCI Pal to Provide Secure Payments

Odigo Partners With PCI Pal to Provide Secure Payments

Building Customer Loyalty in the Next Normal – Webinar Replay

Building Customer Loyalty in the Next Normal – Webinar…

Vonage Awarded Place on Newsweek List

Vonage Awarded Place on Newsweek List

Vonage Chosen to Enhance Customer Acquisition and Post-Purchase Services

Vonage Chosen to Enhance Customer Acquisition and…

NICE and Deutsche Telekom Global Business Announce Partnership

NICE and Deutsche Telekom Global Business Announce…

8×8 and Genesys Partner

8×8 and Genesys Partner

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?