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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Sabio’s Disrupt ‘22 Brings Back the Live Event Feel-Good Factor

Sabio’s Disrupt ‘22 Brings Back the Live Event Feel-Good…

NICE Investigate Supports Police Investigations in England and Wales

NICE Investigate Supports Police Investigations in…

How to Manage Outbound Calling Regulations Without Sacrificing Productivity

How to Manage Outbound Calling Regulations Without…

Five9 Recognized as a Certified Transparent Company

Five9 Recognized as a Certified Transparent Company

NICE Named Top Provider for Voice of the Customer

NICE Named Top Provider for Voice of the Customer

Sabio Group Unveils Sabio Console at Disrupt UK

Sabio Group Unveils Sabio Console at Disrupt UK

Curious Thing Using the Vonage Communications Platform

Curious Thing Using the Vonage Communications Platform

SecureAppbox Chooses Vonage Video Express

SecureAppbox Chooses Vonage Video Express

NICE Achieves Perfect Scores in DMG Consulting Report

NICE Achieves Perfect Scores in DMG Consulting Report

Vonage Receives 5-Star Rating in 2022 CRN Partner Program Guide

Vonage Receives 5-Star Rating in 2022 CRN Partner…

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the Year’

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the…

Customer-Focused Contact Centre Conference

Customer-Focused Contact Centre Conference

Vonage Enhances Video Capabilities for Its UCaaS and CCaaS Solutions

Vonage Enhances Video Capabilities for Its UCaaS and…

Calabrio Selected for Its Cloud-First Approach to Workforce Optimization

Calabrio Selected for Its Cloud-First Approach to…

NICE Workforce Optimization Recognized by Metrigy Research

NICE Workforce Optimization Recognized by Metrigy Research

Save the Date: The Alvaria Community – Coming April 25th, 2022

Save the Date: The Alvaria Community – Coming…

Vonage Interactive Broadcast Supports up to 15,000 Participants

Vonage Interactive Broadcast Supports up to 15,000…

Five9 Becomes Official Software Partner of the European Tour Group

Five9 Becomes Official Software Partner of the European…

NICE Brings Digital Customer Experiences to Singapore

NICE Brings Digital Customer Experiences to Singapore

Alvaria Latin America Growth

Alvaria Latin America Growth

Vonage Strengthens Conversational Commerce Offering With Video Capabilities

Vonage Strengthens Conversational Commerce Offering With…

RingCentral Announces New Innovations to Make Hybrid Work Simple

RingCentral Announces New Innovations to Make Hybrid…

8×8 Agent Workspace Reimagines the Contact Centre

8×8 Agent Workspace Reimagines the Contact Centre

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?