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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Google Cloud and Genesys Announce Strategic Partnership Expansion

Google Cloud and Genesys Announce Strategic Partnership…

Case Study: ForHousing Enhances Customer Experience

Case Study: ForHousing Enhances Customer Experience

Case Study: Comdata and Eaglemoss in the UK

Case Study: Comdata and Eaglemoss in the UK

Awards Celebrates the Best in the Business

Awards Celebrates the Best in the Business

RingCentral Announce Strategic Partnership

RingCentral Announce Strategic Partnership

Congratulations to Our LISTEN 2021 Award Winners!

Congratulations to Our LISTEN 2021 Award Winners!

OpenText Content Services Named a Leader in Report

OpenText Content Services Named a Leader in Report

CallMiner Advances Conversation Analytics Platform

CallMiner Advances Conversation Analytics Platform

NICE CXone Achieves Perfect Satisfaction Scores

NICE CXone Achieves Perfect Satisfaction Scores

NICE AI and Robotics Technology Reduces Complexities

NICE AI and Robotics Technology Reduces Complexities

NICE CXone Accelerates CX Digital Transformation

NICE CXone Accelerates CX Digital Transformation

Vonage and Etisalat Digital Announce Strategic Partnership

Vonage and Etisalat Digital Announce Strategic Partnership

NICE Launches Enlighten AI for Vulnerable Customers

NICE Launches Enlighten AI for Vulnerable Customers

8×8 Announces New XCaaS Enhancements

8×8 Announces New XCaaS Enhancements

Vonage Hosting the APAC Convo Virtual 2021

Vonage Hosting the APAC Convo Virtual 2021

NICE Announces New Global Campaign Featuring Eugene Levy

NICE Announces New Global Campaign Featuring Eugene Levy

Sensée Launches ‘The Sensée Forest’

Sensée Launches ‘The Sensée Forest’

Charleston County Sheriff’s Office Selects NICE Solution

Charleston County Sheriff’s Office Selects NICE Solution

8×8 Named a Leader for UCaaS

8×8 Named a Leader for UCaaS

NI Contact Centres Applauded for Excellence

NI Contact Centres Applauded for Excellence

Your Customer Service Is Trying Too Hard, and Not Where It Matters

Your Customer Service Is Trying Too Hard, and Not Where…

NICE Drives Accelerated CX Transformation for Globe Telecom

NICE Drives Accelerated CX Transformation for Globe…

Vonage Announces Acquisition of Jumper.ai

Vonage Announces Acquisition of Jumper.ai

Jabra Launches Evolve2 75 Headset

Jabra Launches Evolve2 75 Headset

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?