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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Vonage Receives Salesforce Partner Innovation Award
Five9 Recognized as a Certified Transparent Company
Hammer Google Dialogflow Transformer Added to Suite of…
Contact Centres and Brands “Power UP!”
Case Study: Moneybarn Improved Customer Outcomes by 9%…
Case Study: Wellcombe Group Reduced Onboarding Time With…
CallTower Unveils Solgari’s Integrated Microsoft Teams…
CallMiner Advances Conversation Intelligence Platform
8×8 CPaaS Delivers No-Code Functionality
Study Finds That UK Companies Struggle to Support…
Genesys Completes Acquisition of Bold360 from LogMeIn
Vonage Enables Healthcare Organizations to Build…
Scorebuddy Announces the Launch of Scorebuddy BI
Case Study: Liverpool Women’s NHS Foundation Trust…
NewVoiceMedia Wins Tech Culture Award
NICE Announce New Capabilities for Its Robotic Process…
Ibotta Improves Remote Workforce Management and Engagement
Nuance Receive Plaudits for Their Virtual Assistant…
The Alvaria Community: Now Live!
Genesys Recognizes Winners of 18th Annual Customer…
Dialpad Launches DialpadGPT
Case Study: Stadtwerke Hamm Reduce Call Volumes With…
Case Study: Nestlé Resolved 80% of IT Incident Tickets…
Aspect Software Celebrate 16 Years in India
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Take the “Fear Factor” Out of Agent Role Play
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
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