The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: EVPassport Reduces ASA by 9 Minutes With…
Contact Centres and Brands “Power UP!”
MaxContact Secures Major Investment to Drive Innovation…
Uniphore Share Their Latest Podcast Episode
2023 Survey Report: What Contact Centres Are Doing Right…
NICE CXone Named Outright CCaaS Leader
Avaya Spices Up CX Offering with Edify Acquisition
Case Study: Collinson Underwent a Digital Transformation…
Global Insurance Provider Implements New Customer…
NICE inContact Teams Up With USU
CallTower Unveils Solgari’s Integrated Microsoft Teams…
Case Study: SWR Eliminates 300-500 Activities Daily With…
Case Study: Parasol Group Gained 73% More Business With…
Large Financial Institution Moves to NICE CXone
More Than 4 in 5 Calls to 999 Are Not Life-Threatening
InVision Joins G-Cloud
CallMiner Announces LISTEN Award Winners
Calabrio Recognized in Gartner’s Magic Quadrant
Five9 Announces Brand Ambassador Partnership
Calabrio Recognized as a Leader in G2 Contact Centre…
Take Part in the 2023 UK Contact Centre…
Qualtrics Announces General Availability of DXA
Using the Snooze Alerts Function on Voice Assure
Dialpad Launches DialpadGPT
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
10 Sure-Fire Ways to Undermine Compliance
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
Vonage Named Major Provider in Emerging ICX Category
Zoom Named a Leader in IDC Revenue Orchestration Assessment
Claim Your Free AutoQA POC
Claude Skills for WFM & Support Leaders
15th September 2026
CX Connect Europe
Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar
Auto QA Is Live: Every Call Scored, Every Score Evidenced
When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action