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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Introducing the Comdata Smart Hub

Introducing the Comdata Smart Hub

Sunrise Communications Bolsters Its Workforce Management Strategy

Sunrise Communications Bolsters Its Workforce Management…

NICE inContact Adds New Innovations to Its Cloud Solution

NICE inContact Adds New Innovations to Its Cloud Solution

Sabio Group Acquires makepositive

Sabio Group Acquires makepositive

Daisy Corporate Services Moves to the Cloud

Daisy Corporate Services Moves to the Cloud

Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams

Cirrus’ Omnichannel Solutions are Now Available on…

IPI Launch a New PCI Compliance Solution

IPI Launch a New PCI Compliance Solution

Genesys Announces Cloud Growth

Genesys Announces Cloud Growth

Jabra Launches the Next Generation of Evolve Headsets

Jabra Launches the Next Generation of Evolve Headsets

Calabrio Wins Innovation Awards

Calabrio Wins Innovation Awards

NICE inContact Wins a Gold Stevie Award

NICE inContact Wins a Gold Stevie Award

Healthcare Provider Bolsters Its Customer Care Technologies

Healthcare Provider Bolsters Its Customer Care…

Building Society Turns to the Cloud

Building Society Turns to the Cloud

Sabio Listed in The Sunday Times HSBC International Track 200

Sabio Listed in The Sunday Times HSBC International…

IPI Wins Partner of the Year Award

IPI Wins Partner of the Year Award

Calabrio Charts Record UK Growth

Calabrio Charts Record UK Growth

Poly Expand Their Savi 7300 Office Series of Wireless Headsets

Poly Expand Their Savi 7300 Office Series of Wireless…

IUBH University Moves to the Cloud

IUBH University Moves to the Cloud

Nuance Receive Plaudits for Their Virtual Assistant Solution

Nuance Receive Plaudits for Their Virtual Assistant…

Vonage Wins Partner of the Year Award

Vonage Wins Partner of the Year Award

New Research Shows the Value of Contact Centres in Healthcare

New Research Shows the Value of Contact Centres in…

Sytel Announces Softdial Contact Center (SCC) Client

Sytel Announces Softdial Contact Center (SCC) Client

eBook Shares Three New Speech Analytics Strategies

eBook Shares Three New Speech Analytics Strategies

VCC Live Receives PCI DSS Certification

VCC Live Receives PCI DSS Certification

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Top Stories

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

Latest News

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Resources

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Latest Blogs

Q&A: The Role of AI When Every Second Counts

Why QA and CSAT Scores Don’t Always Match

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success