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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Poly Release New Video Conferencing Equipment
Hargreaves Lansdown Makes Moves To Improve Customer…
Enghouse Introduces Free 30-Day Software Trial
Case Study: Club Med
NICE Announce New Workforce Engagement Solution
Halfords Enhance Digital Transformation Efforts
NICE Launches New Cloud-Based Compliance Solution
Calabrio’s Quality Solution Is Now Available on…
Series of Video Courses Launched to Help Customer…
VCC Live Launch Their New Contact Centre Academy
Calabrio Receive Plaudits for Their Workforce…
Voci Technologies Host a Speech Analytics Webinar
Playvox Acquires Agyle Time
NICE Introduces New Microsoft Teams Integration to CXone
Talkdesk Releases Solutions for the “New…
Verint Aims to Help Small Businesses With Workforce…
VCC Live Shortlisted for Best Predictive Dialler Award
Liverpool City Council Kickstarts Digital Transformation
Five9 Wins Innovation Awards
Case Study: Contact Centre Reduces Training Time by 50%
Case Study: Medavie Blue Cross Decrease Call Escalations…
Nuance Debuts ‘Digital Front Door’ for…
Talkdesk Collaborates With AWS Contact Center Intelligence
Case Study: NB Power Improve and Speed-Up Their…
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26th October 2026
ICMI Contact Center Expo 2026
27th October 2026
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