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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Sabio Partners With the CCMA
NICE Wins WFM Award
Case Study: Contact Centre Reduces Average Handle Time…
Business Systems Announces Investment by August Equity
Vonage Partners With QU-in
Case Study: RFP Reducing Contact Centre Training Time by…
Calabrio ONE Now Available Via Twilio Flex Ecosystem
Spearline Releases the Latest Edition of Its Magazine
NICE Powers Acceleration of COVID-19 Vaccine Global…
Spearline Release New Podcast Episodes
Talkdesk Joins the AWS Partner Network
Case Study: Comdata Implements a New Virtual Desktop…
Five9 Announces Partnership With Conn3ct
Global Insurance Provider Implements New Customer…
Sensée Named Small/Medium Outsourced Contact Centre of…
2020-21 UK Contact Centre Decision-Makers’ Guide
New Research Reveals Chatbot Trust Gap
Business Systems Announces New Partnership
Check Out Our New and Improved Webinar Programme for 2021
Sabio Wins Customer Experience Award
Lifesize Adds New Features to Its Cloud Contact Centre…
Enghouse Interactive Achieves Microsoft Certification
Research Shows That One Bad Experience Can Dilute Brand…
Over 50% of Customer Interactions Come Through Digital…
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What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
Five9 Named a Leader for Ninth Time
Zoom Launches New AI Features for Customer Experience
Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
14th October 2026
Unified Communications Expo (UCX) London 2026
26th October 2026
ICMI Contact Center Expo 2026
Q&A: The Role of AI When Every Second Counts
Why QA and CSAT Scores Don’t Always Match
Webinar: Should Voice Agents Replace IVRs?
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Webinar: 10 Ways to Make 2027 a CX Success