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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Clarabridge Forges Ahead with Accelerated Growth in 2020
Case Study: MMM Healthcare Simplifies Its Contact Centre…
Mitel Award PCI Pal with a Developer Partner Certification
NICE inContact Releases New CXone Performance Analytics…
Calabrio Announces the Winners of Its ONE Awards
Talkdesk Announces Digital Showdown Event
Calabrio Unveils New Workforce Engagement Management Suite
Case Study: How Poly Enabled Success in Their Virtual…
VCC Live 7.0 Released With a Brand New, Modern Interface
Ethiopian Airlines Personalize Passenger Experiences
Slater and Gordon Deploys New Communications Platform
Take Part in the New Continue & Begin Online…
H&M Adds a Virtual Assistant and Live Chat to Its…
Five9 Win a Customer Experience Innovation Award
Alfa-Bank Bolsters Its Contact Centre Security
New Survey Reveals Changing Consumer Behaviours in the…
RingCentral Rooms for Poly Is Now Available
Business Systems Awarded a Place in the G-Cloud 12…
Clarabridge Announces Integration with Microsoft
Call Centre Helper Wins Major Publishing Award
NICE to Showcase New Customer and Employee Experience…
NICE inContact Announces CXone Fall Release
NICE Recognized as a Robotic Process Automation Leader
Jabra Creates a New Virtual Meeting Room Bundle
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What are you interested in?
What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
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Zoom Launches New AI Features for Customer Experience
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Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
14th October 2026
Unified Communications Expo (UCX) London 2026
26th October 2026
ICMI Contact Center Expo 2026
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Webinar: Should Voice Agents Replace IVRs?
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