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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Inbenta Announces the Launch of a Podcast Series

Inbenta Announces the Launch of a Podcast Series

Akixi Release Live Chat Analytics and UI Improvements

Akixi Release Live Chat Analytics and UI Improvements

African Bank Implements Advanced Speech Analytics

African Bank Implements Advanced Speech Analytics

NICE and Symphony Partner to Drive Digital Transformation

NICE and Symphony Partner to Drive Digital Transformation

Five9 to Acquire Inference Solutions

Five9 to Acquire Inference Solutions

NICE inContact Named a Cloud Contact Centre Leader

NICE inContact Named a Cloud Contact Centre Leader

VCC Live Moves Its Headquarters to Accommodate Its Growing Workforce

VCC Live Moves Its Headquarters to Accommodate Its…

Happy Contact Centre Secrets – Infographic

Happy Contact Centre Secrets – Infographic

Webinar Replay: Navigate Your Contact Centre Budget in the New Year

Webinar Replay: Navigate Your Contact Centre Budget in…

Customer Experience Emerges as 2020 Bright Spot

Customer Experience Emerges as 2020 Bright Spot

Case Study: YoungMinds Upgrades Its Contact Centre Strategy

Case Study: YoungMinds Upgrades Its Contact Centre…

IP Integration Launches IPI Cloud AI

IP Integration Launches IPI Cloud AI

Genesys Named a Leader in the Gartner 2020 Magic Quadrant

Genesys Named a Leader in the Gartner 2020 Magic Quadrant

Lockdown Brits Shun Smart Clothes for Virtual Work Meetings

Lockdown Brits Shun Smart Clothes for Virtual Work…

New Study Shows the Value in Creating a “Connected Culture”

New Study Shows the Value in Creating a “Connected…

Jabra Evolve Series – Now Certified for Microsoft Teams

Jabra Evolve Series – Now Certified for Microsoft Teams

Homeworking Team Scoops Top Prize at 2020 Northern Contact Centre Awards

Homeworking Team Scoops Top Prize at 2020 Northern…

Case Study: Northern Ireland Water Implement a Chatbot

Case Study: Northern Ireland Water Implement a Chatbot

Aspect Software Celebrate 16 Years in India

Aspect Software Celebrate 16 Years in India

Join Us for Our Final Webinar of 2020!

Join Us for Our Final Webinar of 2020!

Spearline Introduce Voice Assure Interstate

Spearline Introduce Voice Assure Interstate

Businesses Are Increasing Investment in Digital Channels and AI

Businesses Are Increasing Investment in Digital Channels…

Clarabridge Forges Ahead with Accelerated Growth in 2020

Clarabridge Forges Ahead with Accelerated Growth in 2020

Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

Case Study: MMM Healthcare Simplifies Its Contact Centre…

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

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8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

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29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?