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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Akixi Supports Gamma During Remote Working…
Travel Agent Implements New Cloud Contact Centre Solution
Natterbox Links Voice Component of Microsoft Teams to…
Jacada Recognized for Robotic Process Automation
Natterbox Awarded Cloud Telephony Product of the Year
Calabrio Announce the Finalists of Their Analytics Award
Sabio Group Acquires Anana
Personalizing the Customer Journey via Digital Channels
CallMiner Launches a New Model for Operationalizing…
Genesys Extends Relationship with BT
Two-Thirds of Brits Frustrated at Long Customer Service…
RingCentral Launches Video Meetings in Europe
Talkdesk Release New At-Home and Mobile Workforce…
Vonage Awarded G-Cloud 12 Framework Agreement
VCC Live Earns New G2 Crowd Badges
Nuance AI Helps to Improve Rakuten Mobile’s…
Aspect Announces Integration With Google’s Verified Calls
Talkdesk Is Named to the 2020 Forbes Cloud 100
Enghouse Interactive Promotes Node4 to Silver Partner…
Must-See Expert Webinar – How to Migrate From…
Selligent and Five9 Partner to Deliver Omnichannel…
NICE Robotic Process Automation Ranked the Market Leader…
Ergon Energy Retail Chooses NICE CXone
NICE Honours CX Excellence Award Winners at Interactions…
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What are you interested in?
What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
Zoom Launches New AI Features for Customer Experience
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Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
14th October 2026
Unified Communications Expo (UCX) London 2026
26th October 2026
ICMI Contact Center Expo 2026
Q&A: The Role of AI When Every Second Counts
Why QA and CSAT Scores Don’t Always Match
Webinar: Should Voice Agents Replace IVRs?
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Webinar: 10 Ways to Make 2027 a CX Success