The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

Natterbox Links Voice Component of Microsoft Teams to Salesforce

Natterbox Links Voice Component of Microsoft Teams to…

Jacada Recognized for Robotic Process Automation

Jacada Recognized for Robotic Process Automation

Natterbox Awarded Cloud Telephony Product of the Year

Natterbox Awarded Cloud Telephony Product of the Year

Calabrio Announce the Finalists of Their Analytics Award

Calabrio Announce the Finalists of Their Analytics Award

Sabio Group Acquires Anana

Sabio Group Acquires Anana

Personalizing the Customer Journey via Digital Channels

Personalizing the Customer Journey via Digital Channels

CallMiner Launches a New Model for Operationalizing Speech Analytics

CallMiner Launches a New Model for Operationalizing…

Genesys Extends Relationship with BT

Genesys Extends Relationship with BT

Two-Thirds of Brits Frustrated at Long Customer Service Waiting Times

Two-Thirds of Brits Frustrated at Long Customer Service…

RingCentral Launches Video Meetings in Europe

RingCentral Launches Video Meetings in Europe

Talkdesk Release New At-Home and Mobile Workforce Solutions

Talkdesk Release New At-Home and Mobile Workforce…

Vonage Awarded G-Cloud 12 Framework Agreement

Vonage Awarded G-Cloud 12 Framework Agreement

VCC Live Earns New G2 Crowd Badges

VCC Live Earns New G2 Crowd Badges

Nuance AI Helps to Improve Rakuten Mobile’s Communications Platform

Nuance AI Helps to Improve Rakuten Mobile’s…

Aspect Announces Integration With Google’s Verified Calls

Aspect Announces Integration With Google’s Verified Calls

Talkdesk Is Named to the 2020 Forbes Cloud 100

Talkdesk Is Named to the 2020 Forbes Cloud 100

Enghouse Interactive Promotes Node4 to Silver Partner Status

Enghouse Interactive Promotes Node4 to Silver Partner…

Must-See Expert Webinar – How to Migrate From Excel to WFM

Must-See Expert Webinar – How to Migrate From…

Selligent and Five9 Partner to Deliver Omnichannel Customer Journeys

Selligent and Five9 Partner to Deliver Omnichannel…

NICE Robotic Process Automation Ranked the Market Leader in Attended RPA

NICE Robotic Process Automation Ranked the Market Leader…

Ergon Energy Retail Chooses NICE CXone

Ergon Energy Retail Chooses NICE CXone

NICE Honours CX Excellence Award Winners at Interactions Live

NICE Honours CX Excellence Award Winners at Interactions…

The 2020/21 UK Contact Centre Decision-Makers’ Guide

The 2020/21 UK Contact Centre Decision-Makers’ Guide

Jabra Launches Professional Speakerphone for the “New Normal”

Jabra Launches Professional Speakerphone for the…

Close Close
Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?