The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

NICE inContact Scores Well In New Gartner Report

NICE inContact Scores Well In New Gartner Report

NICE inContact CXone Delivers a Digital-First Omnichannel Offering

NICE inContact CXone Delivers a Digital-First…

Talkdesk Receives New Security and Business Continuity Certifications

Talkdesk Receives New Security and Business Continuity…

Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant

Puzzel Positioned as a Challenger in Gartner’s…

Spearline to Increase Their Presence in Africa

Spearline to Increase Their Presence in Africa

John Paul Selects Talkdesk to Support 700 Global Agents

John Paul Selects Talkdesk to Support 700 Global Agents

Acquisition Expands Enghouse Contact Centre Presence in France

Acquisition Expands Enghouse Contact Centre Presence in…

Jabra Teams Up with Zoom to Offer a Fully Immersive Video Conferencing Experience

Jabra Teams Up with Zoom to Offer a Fully Immersive…

Angry Customers Using Profanity Are on the Rise

Angry Customers Using Profanity Are on the Rise

Talkdesk Partners With Claro Enterprise Solutions

Talkdesk Partners With Claro Enterprise Solutions

Puzzel Launches Agent Assist

Puzzel Launches Agent Assist

NICE Adds AI-Based Analytics to Its Performance Management Solution

NICE Adds AI-Based Analytics to Its Performance…

Vacasa Delivers Vacation Rental Experiences With 8X8

Vacasa Delivers Vacation Rental Experiences With 8X8

Interview with Technical Solutions Architects About Number Testing

Interview with Technical Solutions Architects About…

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation

eGain Reimagines Omnichannel Customer Engagement with…

Research Reveals What’s Holding Back Your Productivity

Research Reveals What’s Holding Back Your…

Jabra Q4 Cashback Promotion

Jabra Q4 Cashback Promotion

New Digital Platform for AXA

New Digital Platform for AXA

The Growth of ZOOM as a Contact Centre Technology Provider

The Growth of ZOOM as a Contact Centre Technology Provider

Enghouse Interactive to Showcase Omnichannel Contact Centres

Enghouse Interactive to Showcase Omnichannel Contact…

Survey – Shaping the Contact Centre Speech Technology of the Future

Survey – Shaping the Contact Centre Speech…

Webinar: POWERFUL New Approaches to Improving Customer Journeys

Webinar: POWERFUL New Approaches to Improving Customer…

RingCentral in Strategic Partnership With Avaya

RingCentral in Strategic Partnership With Avaya

Puzzel and SAS Extend Agreement

Puzzel and SAS Extend Agreement

Close Close
Top Stories

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

Latest News

Peopleware to Showcase AI-Native WFM at Contact Centre Expo

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

Resources

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

22nd October 2026

Let Sales Win – What’s Really Happening On Your Floor – Webinar

Latest Blogs

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?