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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Talkdesk Receives New Security and Business Continuity Certifications

Talkdesk Receives New Security and Business Continuity…

Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant

Puzzel Positioned as a Challenger in Gartner’s…

Spearline to Increase Their Presence in Africa

Spearline to Increase Their Presence in Africa

John Paul Selects Talkdesk to Support 700 Global Agents

John Paul Selects Talkdesk to Support 700 Global Agents

Acquisition Expands Enghouse Contact Centre Presence in France

Acquisition Expands Enghouse Contact Centre Presence in…

Jabra Teams Up with Zoom to Offer a Fully Immersive Video Conferencing Experience

Jabra Teams Up with Zoom to Offer a Fully Immersive…

Angry Customers Using Profanity Are on the Rise

Angry Customers Using Profanity Are on the Rise

Talkdesk Partners With Claro Enterprise Solutions

Talkdesk Partners With Claro Enterprise Solutions

Puzzel Launches Agent Assist

Puzzel Launches Agent Assist

NICE Adds AI-Based Analytics to Its Performance Management Solution

NICE Adds AI-Based Analytics to Its Performance…

Vacasa Delivers Vacation Rental Experiences With 8X8

Vacasa Delivers Vacation Rental Experiences With 8X8

Interview with Technical Solutions Architects About Number Testing

Interview with Technical Solutions Architects About…

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation

eGain Reimagines Omnichannel Customer Engagement with…

Research Reveals What’s Holding Back Your Productivity

Research Reveals What’s Holding Back Your…

Jabra Q4 Cashback Promotion

Jabra Q4 Cashback Promotion

New Digital Platform for AXA

New Digital Platform for AXA

The Growth of ZOOM as a Contact Centre Technology Provider

The Growth of ZOOM as a Contact Centre Technology Provider

Enghouse Interactive to Showcase Omnichannel Contact Centres

Enghouse Interactive to Showcase Omnichannel Contact…

Survey – Shaping the Contact Centre Speech Technology of the Future

Survey – Shaping the Contact Centre Speech…

Webinar: POWERFUL New Approaches to Improving Customer Journeys

Webinar: POWERFUL New Approaches to Improving Customer…

RingCentral in Strategic Partnership With Avaya

RingCentral in Strategic Partnership With Avaya

Puzzel and SAS Extend Agreement

Puzzel and SAS Extend Agreement

8×8 Expands Partnership With Opus

8×8 Expands Partnership With Opus

Talkdesk Receives 2019 Contact Centre Technology Award

Talkdesk Receives 2019 Contact Centre Technology Award

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Top Stories

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?