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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
8×8 Expands Partnership With Opus
Talkdesk Receives 2019 Contact Centre Technology Award
Study Shows That AI Speeds Up the Resolution of Customer…
Complete the Survey – What Makes Your Team Tick?
5 Reasons to Proactively Monitor and Test Your Calls…
CX Platforms Ensure Banks Meet the Needs of Vulnerable…
8×8 Powers One-Click Video Collaboration
Shortlist Announced for First Ever CCW Europe Awards
Lowell Move to a Cloud Contact Centre Platform
Spearline Reaches Final of International Customer…
Foehn Wins Genesys Award For “EMEA Cloud Partner…
NICE Expands ActimizeWatch for Compliance
Case Study: EE Reduce Contact Centre Attrition and…
Microsoft Azure Support Workforce Management Solution
Jabra Launch a New Real-Time Intelligent Video Solution
Water Company Implements a New Omnichannel Solution
DAS Move to a Cloud Contact Centre Platform
Fujitsu Implement New Contact Centre Solutions
8×8 Positioned as a Leader for the Eighth…
Atos and NICE inContact Announce Partnership
RingCentral Named a Leader in New Report
Case Study: Global Manufacturer Reduces Contact Centre…
8×8 Partners With Activate Group
Leeds Council Implements Real-Time Customer Satisfaction…
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What are you interested in?
Keep Your Finger on the Pulse of What Agents Think
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eBook: Capacity Planning for Contact Centre BPOs
eBook: EU Data Sovereignty for the Contact Centre
14th October 2026
Unified Communications Expo (UCX) London 2026
22nd October 2026
Let Sales Win – What’s Really Happening On Your Floor – Webinar
‘Deflected’ Does Not Mean ‘Resolved’
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