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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Study Shows That AI Speeds Up the Resolution of Customer…
Complete the Survey – What Makes Your Team Tick?
5 Reasons to Proactively Monitor and Test Your Calls…
CX Platforms Ensure Banks Meet the Needs of Vulnerable…
8×8 Powers One-Click Video Collaboration
Shortlist Announced for First Ever CCW Europe Awards
Lowell Move to a Cloud Contact Centre Platform
Spearline Reaches Final of International Customer…
Foehn Wins Genesys Award For “EMEA Cloud Partner…
NICE Expands ActimizeWatch for Compliance
Case Study: EE Reduce Contact Centre Attrition and…
Microsoft Azure Support Workforce Management Solution
Jabra Launch a New Real-Time Intelligent Video Solution
Water Company Implements a New Omnichannel Solution
DAS Move to a Cloud Contact Centre Platform
Fujitsu Implement New Contact Centre Solutions
8×8 Positioned as a Leader for the Eighth…
Atos and NICE inContact Announce Partnership
RingCentral Named a Leader in New Report
Case Study: Global Manufacturer Reduces Contact Centre…
8×8 Partners With Activate Group
Leeds Council Implements Real-Time Customer Satisfaction…
Case Study: Contact Centre Improves Customer…
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Have IVRs Had Their Day?
Key Questions to Help You Decide What to Automate
How Can Resource Planners Help Reduce Frontline Stress?
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Webinar Replay: Are You Wasting Your CX Data’s Potential?
CX Landscape Report 2026
29th September 2026
Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar
2026 QATC Annual Conference
6 AutoQA Mistakes That Derail Your Program Before It’s Even Started
Low-Code Use Cases With Real-World Examples
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?