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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Odigo Named an ISG Global Leader
The Fraudster Is Calling… Why Aren’t Consumers Picking…
8×8 Launch Cloud Telephony Platform With Microsoft…
Global Study Reveals That Digital Customer Experiences…
PHH Mortgage Moves Its Contact Centre to the Cloud
Desford Support Group Use Freshworks Technology to Help…
Prudential Financial Implements AI Contact Centre…
Freshworks Launches Freshsuccess
What We Heard at Call & Contact Centre Expo 2022
Case Study: Wowcher Gives Customers the WOW Factor
Five9 to Acquire Inference Solutions
Calabrio Announces Winners of Analytics Competition and…
Genesys Named a Leader in the Gartner 2020 Magic Quadrant
Stars of the NI Contact Centre Industry Celebrate Success!
Jabra Evolve Series – Now Certified for Microsoft Teams
British Businesses Lose £2.5 Billion Due to Bad Customer…
Qualtrics and Genesys Form New Partnership
Bombarded! Consumers Being Sent Irrelevant Messages by…
Microsoft and Genesys Expand Partnership
Case Study: Costa Express Improved Its Customer Service
Webinar: POWERFUL New Approaches to Improving Customer…
Case Study: Blueberry Markets Creates Its CX Team…
Aspect Software Announces WFM Integration With Amazon…
Five9 Receives Highest Rating in Survey by DMG Consulting
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The Do’s and Don’ts of Implementing Analytics
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54% Discover Compliance Breach Outside Routine QA Reviews
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The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
Are You Measuring Activity or Success?
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Webinar: Are You Wasting Your CX Data’s Potential?
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