NICE Releases Its Back Office Proficiency Essentials

Case Study: Urban Massage Integrates With Salesforce

Plantronics Launch New Portable USB Speakerphones

Sabio Acquires CallWare

RingCentral Completes Connect First Acquisition

Legal & General Install Virtual Attendants

8×8 Help the Red Cross in Charity Fundraiser

CCMA Celebrates 25 years as Advocates of the Contact…

TorTalk Develops Text-to-Speech Solution for People with…

Net Promoter Score (NPS) is becoming less Important

H&R Block Implement an Artificial Intelligence…

75% of Customers Still Favour Live Advisor Support Over…

Contact Centre Handling Times Are Increasing

Genesys PureCloud Reveals Revenue Growth

Hoist Finance Wins Accolade at the European Contact…

European Contact Centre and Customer Service Award…

Aspect Software Announces WFM Integration With Amazon…

Research Reveals the Discerning Shopping Tastes of the…

EvaluAgent Release Real-Time Notifications

Bad Customer Service Stops Six in Ten Consumers Shopping…

Helplines Partnership Announces Helpline Award Winners…

Photos from Children in Need 2018

Global Artificial Intelligence Centre of Excellence…

New Study Finds That Video Conferencing Is Growing in…