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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Crescendo Launches New Total Outcome Guarantee

Crescendo Launches New Total Outcome Guarantee

Synthflow AI Launches WhatsApp Business Calls Integration

Synthflow AI Launches WhatsApp Business Calls Integration

UJET and Laivly Announce a Partnership to Accelerate AI Adoption

UJET and Laivly Announce a Partnership to Accelerate AI…

Talkdesk Introduces Major AI Upgrades to Its Copilot

Talkdesk Introduces Major AI Upgrades to Its Copilot

Content Guru Named Leader in IDC MarketScape 2025

Content Guru Named Leader in IDC MarketScape 2025

8×8 Report Reveals UK Customers Prefer Humans

8×8 Report Reveals UK Customers Prefer Humans

Capacity Acquires Creovai to Boost Contact Centre Solutions

Capacity Acquires Creovai to Boost Contact Centre…

NiCE Cognigy Introduces AI Ops Center

NiCE Cognigy Introduces AI Ops Center

Route 101 Earns Omilia Certified Implementation Partner Status

Route 101 Earns Omilia Certified Implementation Partner…

Netcall and Ecliptic Renew Partnership to Drive Innovation in Insurance Claims

Netcall and Ecliptic Renew Partnership to Drive…

Content Guru Launches Health and Digital Social Care Microsite

Content Guru Launches Health and Digital Social Care…

Five9 Named Leader in IDC European CCaaS Report

Five9 Named Leader in IDC European CCaaS Report

Vonage Launches Agentforce Identity Insights and Fraud Detection

Vonage Launches Agentforce Identity Insights and Fraud…

Zoom Has Announced a New Partnership With Oracle

Zoom Has Announced a New Partnership With Oracle

Content Guru’s Martin Taylor Wins LDC Alumni Award

Content Guru’s Martin Taylor Wins LDC Alumni Award

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart…

Talkdesk Expands Salesforce Integration With Unified Routing

Talkdesk Expands Salesforce Integration With Unified…

CallMiner Announces New Advancements to Its AI Framework

CallMiner Announces New Advancements to Its AI Framework

New Research Reveals 51% of U.S. Small Businesses Use AI

New Research Reveals 51% of U.S. Small Businesses Use AI

Sprinklr Launches New AI-Driven Capabilities

Sprinklr Launches New AI-Driven Capabilities

Content Guru Expands Presence in US Credit Union Sector

Content Guru Expands Presence in US Credit Union Sector

Talkdesk Expands Microsoft Partnership With New Integrations

Talkdesk Expands Microsoft Partnership With New…

What Not to Miss at Customer Engagement Summit 2025

What Not to Miss at Customer Engagement Summit 2025

What Not to Miss at CCW Europe Summit 2025

What Not to Miss at CCW Europe Summit 2025

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Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?