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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

ISG’s 2025 Buyers Guide for Contact Centers

ISG’s 2025 Buyers Guide for Contact Centers

Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

Crescendo to Exceed $100M Annual Recurring Revenue by…

8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud

8×8 Launches Omni Shield Self-Service to Tackle SMS…

Deepdesk Recognized for AI Innovation at Microsoft Hackathon

Deepdesk Recognized for AI Innovation at Microsoft…

AI Call Centres Slash Wait Times by 50%

AI Call Centres Slash Wait Times by 50%

Route 101 Implements Amazon Connect for The Revel Collective

Route 101 Implements Amazon Connect for The Revel…

Aspect and Aptiva Join Forces to Modernize Contact Centres

Aspect and Aptiva Join Forces to Modernize Contact Centres

Content Guru Expands European Presence With New Athens Office

Content Guru Expands European Presence With New Athens…

New Report Finds 96% of CX Leaders Prioritize AI

New Report Finds 96% of CX Leaders Prioritize AI

Five9 and ServiceNow’s Partnership Delivers “Fusion”

Five9 and ServiceNow’s Partnership Delivers…

Sabio Drives Contact Centre Gains for ESP Group

Sabio Drives Contact Centre Gains for ESP Group

Calabrio Launches Its Workforce Intelligence Solution at C3

Calabrio Launches Its Workforce Intelligence Solution at…

Content Guru Exemplary Vendor in Six ISG Reports

Content Guru Exemplary Vendor in Six ISG Reports

8×8 Enters a Strategic Partnership With ULAP

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

RingCentral Seals Deal for AI WFM Provider – CommunityWFM

RingCentral Seals Deal for AI WFM Provider –…

NiCE Completes $955 Million Cognigy Acquisition

NiCE Completes $955 Million Cognigy Acquisition

DTX London 2025 – Marking 20 Years of Business Transformation

DTX London 2025 – Marking 20 Years of Business…

Talkdesk Expands Collaboration With HubSpot Through New Integration

Talkdesk Expands Collaboration With HubSpot Through New…

Synthflow Launches Memory Feature to AI Voice Agents

Synthflow Launches Memory Feature to AI Voice Agents

Customer Engagement Summit 2025

Customer Engagement Summit 2025

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Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?