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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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evaluagent Collects G2 Summer 2026 Badges

evaluagent Collects G2 Summer 2026 Badges

Zoomtopia 2024 – A New Era of Contact Centre Excellence?

Zoomtopia 2024 – A New Era of Contact Centre…

Sabio Chief Innovator Says AI Will Redefine Contact Centres

Sabio Chief Innovator Says AI Will Redefine Contact…

New CallMiner Research Highlights AI Governance Gap

New CallMiner Research Highlights AI Governance Gap

Contact Centre Roles Evolve as AI Confidence Lags, Says New Calabrio Report

Contact Centre Roles Evolve as AI Confidence Lags, Says…

Assembled and Genesys Announce New Integration

Assembled and Genesys Announce New Integration

AOK Bayern Moves Contact Centre to NiCE Cloud

AOK Bayern Moves Contact Centre to NiCE Cloud

AnywhereNow Brings Tendfor to Microsoft Marketplace

AnywhereNow Brings Tendfor to Microsoft Marketplace

Five9 and Google Cloud Launch Joint CX AI

Five9 and Google Cloud Launch Joint CX AI

Vonage Helps Max Factory Double Active Customers

Vonage Helps Max Factory Double Active Customers

Content Guru and Exchange Upgrade NHS Lanarkshire Contact Centre

Content Guru and Exchange Upgrade NHS Lanarkshire…

CallMiner and PossibleNOW Partner

CallMiner and PossibleNOW Partner

Genesys Launches Cloud AI Studio For Responsible Agentic AI

Genesys Launches Cloud AI Studio For Responsible Agentic…

Bell Integration Selects NiCE for CX Upgrade

Bell Integration Selects NiCE for CX Upgrade

Sabio Expands Disrupt 2026 Across Four European Cities

Sabio Expands Disrupt 2026 Across Four European Cities

Content Guru Partners With CDI Foundation

Content Guru Partners With CDI Foundation

Just 6% Feel Very Confident Supporting Vulnerable Customers

Just 6% Feel Very Confident Supporting Vulnerable…

Cirrus Named NiCE UK&I AI Partner of Year

Cirrus Named NiCE UK&I AI Partner of Year

Five9 Expands Global Reach with Google Cloud Marketplace

Five9 Expands Global Reach with Google Cloud Marketplace

Tendfor Launches Version 3.19 of Microsoft Voice Platform

Tendfor Launches Version 3.19 of Microsoft Voice Platform

Odigo Acquires Akio to Strengthen European CX Leadership

Odigo Acquires Akio to Strengthen European CX Leadership

Assembled Rolls Out AI-Powered Support Orchestration Suite

Assembled Rolls Out AI-Powered Support Orchestration Suite

Research Reveals How Office Noise Impacts Productivity and Wellbeing

Research Reveals How Office Noise Impacts Productivity…

Sabio Leads Essent’s Cloud Migration to Enhance CX

Sabio Leads Essent’s Cloud Migration to Enhance CX

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success