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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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CallMiner Announces New Advancements to Its AI Framework

CallMiner Announces New Advancements to Its AI Framework

New Research Reveals 51% of U.S. Small Businesses Use AI

New Research Reveals 51% of U.S. Small Businesses Use AI

Sprinklr Launches New AI-Driven Capabilities

Sprinklr Launches New AI-Driven Capabilities

Content Guru Expands Presence in US Credit Union Sector

Content Guru Expands Presence in US Credit Union Sector

Talkdesk Expands Microsoft Partnership With New Integrations

Talkdesk Expands Microsoft Partnership With New…

What Not to Miss at Customer Engagement Summit 2025

What Not to Miss at Customer Engagement Summit 2025

What Not to Miss at CCW Europe Summit 2025

What Not to Miss at CCW Europe Summit 2025

Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

ISG’s 2025 Buyers Guide for Contact Centers

ISG’s 2025 Buyers Guide for Contact Centers

Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

Crescendo to Exceed $100M Annual Recurring Revenue by…

8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud

8×8 Launches Omni Shield Self-Service to Tackle SMS…

Deepdesk Recognized for AI Innovation at Microsoft Hackathon

Deepdesk Recognized for AI Innovation at Microsoft…

AI Call Centres Slash Wait Times by 50%

AI Call Centres Slash Wait Times by 50%

Route 101 Implements Amazon Connect for The Revel Collective

Route 101 Implements Amazon Connect for The Revel…

Aspect and Aptiva Join Forces to Modernize Contact Centres

Aspect and Aptiva Join Forces to Modernize Contact Centres

Content Guru Expands European Presence With New Athens Office

Content Guru Expands European Presence With New Athens…

New Report Finds 96% of CX Leaders Prioritize AI

New Report Finds 96% of CX Leaders Prioritize AI

Five9 and ServiceNow’s Partnership Delivers “Fusion”

Five9 and ServiceNow’s Partnership Delivers…

Sabio Drives Contact Centre Gains for ESP Group

Sabio Drives Contact Centre Gains for ESP Group

Calabrio Launches Its Workforce Intelligence Solution at C3

Calabrio Launches Its Workforce Intelligence Solution at…

Content Guru Exemplary Vendor in Six ISG Reports

Content Guru Exemplary Vendor in Six ISG Reports

8×8 Enters a Strategic Partnership With ULAP

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

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Top Stories

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

Latest News

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

Resources

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

Latest Blogs

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action