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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Odigo Acquires Akio to Strengthen European CX Leadership

Odigo Acquires Akio to Strengthen European CX Leadership

8×8 Adds Native Support for Mitel SIP Phones

8×8 Adds Native Support for Mitel SIP Phones

Zoom to Acquire Bonsai to Expand Small Business Capabilities

Zoom to Acquire Bonsai to Expand Small Business…

8×8 Makes Workforce Management Standard for All Users

8×8 Makes Workforce Management Standard for All Users

Calabrio Expands Partner Network With Avant, Sabio, Five9

Calabrio Expands Partner Network With Avant, Sabio, Five9

Route 101 Helps Centrepoint Modernize Contact Centre Operations

Route 101 Helps Centrepoint Modernize Contact Centre…

Where Experience Leads, Loyalty Follows: Key Takeaways From Zoom’s CX Summit

Where Experience Leads, Loyalty Follows: Key Takeaways…

Talkdesk Names 2025 CX Innovators Award Winners

Talkdesk Names 2025 CX Innovators Award Winners

Bromford Chooses Sabio for AI-Driven Service Transformation

Bromford Chooses Sabio for AI-Driven Service…

Vonage APIs Drive Orum’s Global Communication Growth

Vonage APIs Drive Orum’s Global Communication Growth

Zoom and NVIDIA Announce an Extended Partnership

Zoom and NVIDIA Announce an Extended Partnership

Crescendo Has Launched Multimodal AI

Crescendo Has Launched Multimodal AI

Talkdesk Launches Higher Education Experience Cloud

Talkdesk Launches Higher Education Experience Cloud

Crescendo Launches New Total Outcome Guarantee

Crescendo Launches New Total Outcome Guarantee

Synthflow AI Launches WhatsApp Business Calls Integration

Synthflow AI Launches WhatsApp Business Calls Integration

UJET and Laivly Announce a Partnership to Accelerate AI Adoption

UJET and Laivly Announce a Partnership to Accelerate AI…

Talkdesk Introduces Major AI Upgrades to Its Copilot

Talkdesk Introduces Major AI Upgrades to Its Copilot

Content Guru Named Leader in IDC MarketScape 2025

Content Guru Named Leader in IDC MarketScape 2025

8×8 Report Reveals UK Customers Prefer Humans

8×8 Report Reveals UK Customers Prefer Humans

Capacity Acquires Creovai to Boost Contact Centre Solutions

Capacity Acquires Creovai to Boost Contact Centre…

NiCE Cognigy Introduces AI Ops Center

NiCE Cognigy Introduces AI Ops Center

Route 101 Earns Omilia Certified Implementation Partner Status

Route 101 Earns Omilia Certified Implementation Partner…

Netcall and Ecliptic Renew Partnership to Drive Innovation in Insurance Claims

Netcall and Ecliptic Renew Partnership to Drive…

Content Guru Launches Health and Digital Social Care Microsite

Content Guru Launches Health and Digital Social Care…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success