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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Five9 Named Leader in IDC European CCaaS Report

Five9 Named Leader in IDC European CCaaS Report

Vonage Launches Agentforce Identity Insights and Fraud Detection

Vonage Launches Agentforce Identity Insights and Fraud…

Zoom Has Announced a New Partnership With Oracle

Zoom Has Announced a New Partnership With Oracle

Content Guru’s Martin Taylor Wins LDC Alumni Award

Content Guru’s Martin Taylor Wins LDC Alumni Award

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart…

Talkdesk Expands Salesforce Integration With Unified Routing

Talkdesk Expands Salesforce Integration With Unified…

CallMiner Announces New Advancements to Its AI Framework

CallMiner Announces New Advancements to Its AI Framework

New Research Reveals 51% of U.S. Small Businesses Use AI

New Research Reveals 51% of U.S. Small Businesses Use AI

Sprinklr Launches New AI-Driven Capabilities

Sprinklr Launches New AI-Driven Capabilities

Content Guru Expands Presence in US Credit Union Sector

Content Guru Expands Presence in US Credit Union Sector

Talkdesk Expands Microsoft Partnership With New Integrations

Talkdesk Expands Microsoft Partnership With New…

What Not to Miss at Customer Engagement Summit 2025

What Not to Miss at Customer Engagement Summit 2025

What Not to Miss at CCW Europe Summit 2025

What Not to Miss at CCW Europe Summit 2025

Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

ISG’s 2025 Buyers Guide for Contact Centers

ISG’s 2025 Buyers Guide for Contact Centers

Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

Crescendo to Exceed $100M Annual Recurring Revenue by…

8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud

8×8 Launches Omni Shield Self-Service to Tackle SMS…

Deepdesk Recognized for AI Innovation at Microsoft Hackathon

Deepdesk Recognized for AI Innovation at Microsoft…

AI Call Centres Slash Wait Times by 50%

AI Call Centres Slash Wait Times by 50%

Route 101 Implements Amazon Connect for The Revel Collective

Route 101 Implements Amazon Connect for The Revel…

Aspect and Aptiva Join Forces to Modernize Contact Centres

Aspect and Aptiva Join Forces to Modernize Contact Centres

Content Guru Expands European Presence With New Athens Office

Content Guru Expands European Presence With New Athens…

New Report Finds 96% of CX Leaders Prioritize AI

New Report Finds 96% of CX Leaders Prioritize AI

Five9 and ServiceNow’s Partnership Delivers “Fusion”

Five9 and ServiceNow’s Partnership Delivers…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success