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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Genesys Launches Advanced Agentic AI at Xperience 2025
RingCentral Seals Deal for AI WFM Provider –…
NiCE Completes $955 Million Cognigy Acquisition
DTX London 2025 – Marking 20 Years of Business…
Talkdesk Expands Collaboration With HubSpot Through New…
Synthflow Launches Memory Feature to AI Voice Agents
Customer Engagement Summit 2025
Opus Research Names Five9 a Leader in Pragmatic AI
Content Guru Secures Six Industry Award Nominations
Uniphore Announces Acquisition of Orby AI
CX Award Wins – August 2025
$2B Thoma Bravo Acquisition Unites Verint and Calabrio
Five9 Earns Triple Recognition in 2025 Metrigy Awards
Assembled Rolls Out AI-Powered Support Orchestration Suite
World’s First Independent BPO Accreditation Launches
Talkdesk Connects Advanced Dialer with Epic Integration
CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition
New Research Reveals AI Trust Gap Between Companies and…
Calabrio Expands CareAI to Transform Canadian Healthcare
New Tool Gives Agents Greater Autonomy Over Their…
NiCE Expands Its Strategic Partnership With Salesforce
Peopleware Joins Forces With rightWFM in Workforce…
8×8 Adds New AI Enhancements to Its CX Platform
NiCE and RingCentral Extend Their Partnership
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