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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Jabra Launches Engage AI Complete for Smarter Calls

Jabra Launches Engage AI Complete for Smarter Calls

8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

New Report Highlights Latest WFM Trends

New Report Highlights Latest WFM Trends

Vonage Refreshes Startup Support with API Access

Vonage Refreshes Startup Support with API Access

NICE Enters a Strategic Collaboration With AWS

NICE Enters a Strategic Collaboration With AWS

Make 2025 the Year You Raise Your Industry Profile!

Make 2025 the Year You Raise Your Industry Profile!

CallMiner Releases New Updates to its AI Assist Platform

CallMiner Releases New Updates to its AI Assist Platform

NICE and ServiceNow Join Forces to Deliver an Integrated Platform

NICE and ServiceNow Join Forces to Deliver an Integrated…

Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations

Zoom and ServiceNow Partner to Streamline Customer and…

Talkdesk Launches CX Solution for Small Businesses: Talkdesk Express

Talkdesk Launches CX Solution for Small Businesses:…

Five9 and Salesforce Launch Unified CX Platform

Five9 and Salesforce Launch Unified CX Platform

8×8 Releases New Updates to Its Communications Platform

8×8 Releases New Updates to Its Communications…

Cisco and ServiceNow Announce Partnership to Boost AI Security

Cisco and ServiceNow Announce Partnership to Boost AI…

Calabrio Launches a Series of AI-Powered Enhancements to Its Suite

Calabrio Launches a Series of AI-Powered Enhancements to…

Avaya Has Introduced Its New Platform: Avaya Infinity

Avaya Has Introduced Its New Platform: Avaya Infinity

Smobi Partners With Vonage to Power RCS Messaging

Smobi Partners With Vonage to Power RCS Messaging

Content Guru’s Global AI Vision Takes Centre Stage

Content Guru’s Global AI Vision Takes Centre Stage

Centrical Introduces a Set of New AI-Driven Features

Centrical Introduces a Set of New AI-Driven Features

Zoom Introduces New Features Across its Workplace Platform

Zoom Introduces New Features Across its Workplace Platform

Sabio and VoiceAbility Launch Neurodivergent CX Solution

Sabio and VoiceAbility Launch Neurodivergent CX Solution

Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

Babelforce Launches New Voice Capabilities For Zendesk’s…

Forrester Recognizes Genesys as a CCaaS Leader

Forrester Recognizes Genesys as a CCaaS Leader

Cirrus and Nebula Announce Partnership

Cirrus and Nebula Announce Partnership

Forrester Announce New CCaaS Wave For 2025

Forrester Announce New CCaaS Wave For 2025

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Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?