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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Five9 and Salesforce Launch Unified CX Platform

Five9 and Salesforce Launch Unified CX Platform

8×8 Releases New Updates to Its Communications Platform

8×8 Releases New Updates to Its Communications…

Cisco and ServiceNow Announce Partnership to Boost AI Security

Cisco and ServiceNow Announce Partnership to Boost AI…

Calabrio Launches a Series of AI-Powered Enhancements to Its Suite

Calabrio Launches a Series of AI-Powered Enhancements to…

Avaya Has Introduced Its New Platform: Avaya Infinity

Avaya Has Introduced Its New Platform: Avaya Infinity

Smobi Partners With Vonage to Power RCS Messaging

Smobi Partners With Vonage to Power RCS Messaging

Content Guru’s Global AI Vision Takes Centre Stage

Content Guru’s Global AI Vision Takes Centre Stage

Centrical Introduces a Set of New AI-Driven Features

Centrical Introduces a Set of New AI-Driven Features

Zoom Introduces New Features Across its Workplace Platform

Zoom Introduces New Features Across its Workplace Platform

Sabio and VoiceAbility Launch Neurodivergent CX Solution

Sabio and VoiceAbility Launch Neurodivergent CX Solution

Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

Babelforce Launches New Voice Capabilities For Zendesk’s…

Forrester Recognizes Genesys as a CCaaS Leader

Forrester Recognizes Genesys as a CCaaS Leader

Cirrus and Nebula Announce Partnership

Cirrus and Nebula Announce Partnership

Forrester Announce New CCaaS Wave For 2025

Forrester Announce New CCaaS Wave For 2025

NICE Named CCaaS Leader in Forrester 2025 Report

NICE Named CCaaS Leader in Forrester 2025 Report

Salesforce Launches Agentforce to Power Service Field AI

Salesforce Launches Agentforce to Power Service Field AI

Evaluagent and Phase2 Join Forces to Revolutionize QA

Evaluagent and Phase2 Join Forces to Revolutionize QA

Workvivo by Zoom Debuts New AI Tool

Workvivo by Zoom Debuts New AI Tool

8×8 Introduces AI Orchestrator to Simplify Bot Integration

8×8 Introduces AI Orchestrator to Simplify Bot…

8×8 Launches New Solution for Improving Customer Journeys

8×8 Launches New Solution for Improving Customer…

How Will the 6th April Changes Impact UK Contact Centres?

How Will the 6th April Changes Impact UK Contact Centres?

AI Adoption in Customer Experience Faces Challenges According to Industry Leaders

AI Adoption in Customer Experience Faces Challenges…

Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation

Content Guru’s CCaaS Solution Achieves First FedRAMP…

Sabio Launches App to Simplify Employee Leave Management

Sabio Launches App to Simplify Employee Leave Management

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

24th September 2026

Webinar: Are You Wasting Your CX Data’s Potential?

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action